• 
  Responsible for the delivery, quality, safety and cost of all in scope services for the client
• Responsible for the supervision and guidance of delivery quality safety and cost of all in scope services of all client’s locations included in the LPA
• Escalation point of all issues and incidents in the client sites located in Netherlands
• Ensure the Health and Safety requirements and guidelines are observed including risk assessments for staff, subcontractors and visitors.
• Provide general administrative support to the line managers in the reporting and financial processes.
• Responsible for subcontractor and vendor management
• Responsible for customer satisfaction for all of the services both “soft” and “hard” services
• Supporting the Regional Manager in creating, developing and controlling the budget for the country and respond in regional request.
• Supporting local teams on meeting agreed budgets, SLA, KPI and deadlines
• Ensure all resources are effectively optimized, costs minimized and profit maximized for any activity under control.
• Ensure CBRE effectively manages the client’s assets
• Ensure all contractual activities comply with all company legal and client requirements for Health and Safety, Quality Management, client procedures and policies, environmental policies and general duty of care.
• Ensure client sites have Health and Safety system in place and that is audited for compliance.
• Investigate, plan and make recommendations to implement best proactive and forward strategic thinking.

• 
  Experience of managing, subcontractors, vendors and different services related to offices
• Experience in outsourced service solutions to international clients preferable in banking or office sector
• 2 years in the operations and management of facilities within the financial services sector or a comparable customer service related industry (hotel, catering or similar)
• Excellent knowledge in oral and written English (mandatory) French & German will be rated highly for this role.
• Ability to respond effectively to highly sensitive issues.
• Ability to comprehend, analyse and interpret complex business documents
• Ability to motivate and negotiate effectively with key employees, subcontractors, vendors, and client to take desired actions.
• Be flexible, proactive and customer focused.
• Be dynamic and have the ability to support and lead teams.
• Strong leadership skills, negotiation skills and organizational skills

• 
  Regional and international development opportunities in a fast-growing company
• Wide range of internal and external training opportunities
• CBRE GWS as a global player in the service sector with well-known customers from a multinational environment
• Good general conditions, such as at least five weeks' holiday, 40 hours a week, and an attractive pension fund solution