Assisting users with software configuration, installing peripherals and troubleshooting Workstations,

• ers and videoconferencing tools (Yealink)
• Resolve the incidents Level 2
• Helping users with Office 365 software (e.g., MS Forms, Teams, Sharepoint, office...)
• Asset inventory management
• Onboarding and Offboarding users and provisioning new laptops with Microsoft Autopilot for onboarding requests
• Manage the mobile telephone fleet.
• Adding and Removing software licenses for Microsoft and Adobe products. Providing regular inventory checks.
• Creating accounts or email-shared mailboxes and distribution lists.
• Life cycle management of hardware units – Process end-of-life cycle management, notification, replacement and asset decommissioning/disposal
• Managing Microsoft Active Directory (on-prem and in Azure),
• Liaising with level 3 experts to configure network equipment such as switches or firewalls and managing backup software.
• Drafting documentation detailing the deployment and installation procedures for the various services
• Ticket management and archiving through the customer's incident management system with SLA.
• Managing requests escalated from technical support level 1.
• Working with the team to implement long-term strategic technology plan.

• Degree in computer Science or related field
• A Microsoft Certification of office tools and Windows 11 is a plus
• Previous experience in IT infrastructure support and maintenance
• An experience in Sharepoint Administration, Data protection, security and integrity in their general context
• General knowledge in networking (cisco)
• Knowledge with Yealink type videoconferencing equipment is a plus
• Ability to methodically identify problems and perform "troubleshooting" in accordance with guidelines
• Ability to analyze needs, ensure optimization and use of resources and existing technologies
• Team spirit and willingness to work as a team
• Knowledge of ITIL best practices is strongly recommended
• Fluent in English and French