About Our Client
Our client is Public Services International (PSI) is a Global Union Federation of more than 700 trade unions representing 30 million workers in 154 countries. We defend trade union and workers' rights and fight for universal access to quality public services. PSI works with the United Nations system and in partnership with labour, civil society and other organisations. PSI has three Regional Hubs and offices in 15 countries globally.

Job Description
The IT Manager will be responsible for managing the entire IT and network infrastructure of the organization. This is a pivotal role, particularly as we are in the midst of a significant technological transformation. This person will lead the IT department, overseeing day-to-day operations and long-term strategic projects. A key focus will be on the overhaul of our internal CRM system, as well as identifying and implementing solutions to ensure that data is readily accessible to key decision-makers across the organization. Your mission will be to help the confederation reach a new technological milestone, creating an environment where technology empowers employees and streamlines operations, using a very hands-on approach.

This is a unique opportunity to lead the IT strategy of a global organization committed to positive social change.

IT Infrastructure Management:

Oversee and manage the organization's entire IT infrastructure, including network, hardware, and software systems. Project Management:

Lead and implement key IT projects, including the complete transformation of the internal CRM system and other digital initiatives. Network Modernization:

Spearhead ongoing changes to the organization's network infrastructure to enhance efficiency and reliability. Data Management & Accessibility:

Develop solutions to improve data accessibility across the organization, enabling quicker and more informed decision-making. Strategic Technology Leadership:

Play a key role in shaping the IT strategy of the organization to support long-term goals. Technology-Driven Solutions:

Be a driving force in integrating new technologies to streamline daily operations and improve user experience. Team Collaboration:

Collaborate with various departments and regions to ensure IT systems are aligned with the needs of the organization and its global staff. User Support:

Provide expert IT support and solutions to staff across multiple regions, ensuring that all employees have access to reliable and efficient systems. Innovation & Continuous Improvement:

Propose innovative ideas and continuous improvements to optimize processes and IT services. Supervision:

The position reports to the Head of Global Operations.

No staff management Cross-functional links:

The position will work in close collaboration with all departments at the head office, and in the regional and sub-regional offices.

The Successful Applicant
Education:

Master's degree in Information Technology, Computer Science, or a related field Softs kills and attributes:

Commitment to the mission and values of the organization

Proactive, detail-oriented, and able to work effectively in a cross-cultural environment

Excellent project management skills including the ability to multi-task, respect deadlines and manage competing priorities under pressure

Excellent interpersonal skills, ability to manage relationships in a multicultural environment

Strong problem-solving skills, with a proactive and innovative approach to challenges

Strong team player, able to communicate with colleagues and external partners from diverse backgrounds

Initiative and ability to plan, work autonomously and work in teams Technical Skills:

Excellent proficiency with Microsoft Systems : M365, AD, Serveurs, Azure etc...

Experience with network tools : Firewall, Switchs, routeurs Experience:

Minimum of 5 years of experience in IT management, preferably, preferably in an NGO, international organization, or union context

Proven ability to lead and implement organisation-wide IT transformations

Experience with MS Business Central is an asset Languages:

Ability to write and speak fluently in English and French is essential.

What's on Offer
Dynamic environment

Job ID JN-102024-6563078