Switzerland Job Openings
Mindelta
IT Support Engineer
Zürich
PART TIME
October 28, 2024
Key Responsibilities:
- Serve as the primary escalation point for day-to-day incidents and requests, taking proactive actions to resolve issues.
- Maintain constant communication with service leads, providing visibility into the status of incidents and requests.
- Conduct regular reviews of service quality and ensure adherence to SLAs and KPIs agreed upon with the client.
- Monitor, analyze, and participate in managing critical or global incidents as needed.
- Collaborate with technical teams to analyze and address recurring incidents, solving problems at their root cause.
- Liaise with third-party suppliers and ensure they deliver on their service commitments.
- Participate in follow-up meetings with third parties and suppliers to guarantee service compliance.
- Communicate with end users and handle service-related complaints.
- Collect root cause data from incidents and contribute to the development and implementation of action plans to prevent future issues.
- Coordinate technical teams for incident, request, and project management.
- Act as a liaison between various departments and external suppliers or involved teams.
- Lead weekly meetings with the client and client managers to discuss ongoing issues, progress, and service performance.
- Strong experience with Microsoft 365 management as an Administrator.
- Solid understanding of networking concepts, including DHCP, firewalls, routing, and switching.
- Knowledge of Windows Server environments (GPO, DNS, DHCP, AD, etc.).
- Familiarity with cybersecurity practices, as cybersecurity is a priority for the client.
- 1 to 2 years of experience in IT management or incident management.
- Strong communication skills in English and the local language (depending on the country).
- Ability to coordinate with technical teams and provide leadership in incident management.
- Availability to start immediately.
- Willingness to participate in a two-step interview process for final selection.
Pay: CHF180.00 - CHF200.00 per day
Expected hours: 25 – 35 per week
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