Switzerland Job Openings

Basilea Pharmaceutica International

IT Supporter – First Level

Allschwil

FULL TIME

August 2, 2024

We are looking for...
.....a highly motivated IT Supporter for our IT department.
Your tasks
Provide first level support to the business
  • Manage IT requests via ticketing system
  • Prepare, install and support user workplace
  • Provide support for Basilea applications (e.g. Windows, Word, Excel, Power Point, Share Point, Teams, One Drive)
  • Support technical needs for events and conferencing systems (e.g. AGM, internal meetings, Audits, Investor Relations presentations)
  • Write user documentation, e.g. manuals or documentation for internal applications
  • Mobile devises and services support
Manage user accounts
  • Perform on- and offboarding service (e.g. user creation and termination, user introduction and on-going trainings)
Manage requests to partner for support activities
  • Coordinate and control the intervention of external partners like for user workplace, departmental printer, conferencing systems
  • Purchase IT supplies and hardware (like desktops, laptops, screens) according to the purchasing process
Contribute for support process improvement
  • Make proposals to improve availability, efficiency and performance of the support process
  • Evaluation and testing for new software and hardware
  • Close collaboration with team leader IT Business Partner
Your profile
  • Bachelor's degree in information technology and Microsoft certified
  • Minimum of 3 years of professional experience as 1st level supporter, a sound experience in 2nd level support would be beneficial
  • Proficiency in M365, Windows 11 (min. Windows 10) and additional M365 applications
  • Good understanding of Gx P principles and practices; experience in pharma industry would be an asset
  • Excellent English and German verbal and written communication skills to interact with users and team members effectively
  • Strong customer service orientation with the ability to handle difficult situations and provide a positive user experience
Why us?
Basilea is committed to putting people first. In addition to competitive remuneration, we offer the opportunity to work on inspiring, cross-functional projects in an engaging working environment. We strongly believe that every employee can make an impact and is vital to our success.
If you wish to become part of a company that strives to make a difference to the lives of patients worldwide, we are looking forward to receiving your application via our career's portal.
Additional information can be found on our website www.basilea.com.
Apply for this job
About us
Basilea is a commercial-stage biopharmaceutical company founded in 2000 and headquartered in Switzerland. Basilea has about 150 employees. We are committed to discovering, developing and commercializing innovative drugs to meet the needs of patients with severe bacterial or fungal infections. We have successfully launched two hospital brands, Cresemba® for the treatment of invasive fungal infections and Zevtera® for the treatment of bacterial infections. In addition, we have preclinical anti-infective assets in our portfolio. Basilea is listed on the SIX Swiss Exchange (SIX: BSLN).
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