Responsibilities:

• Remote Troubleshooting: Provide remote support to users across Switzerland, identifying, diagnosing, and resolving hardware and software issues related to desktop and laptop systems.
• End-User Device Troubleshooting: Perform basic troubleshooting and maintenance of end-user devices, including desktops, laptops, tablets, mobile devices, and other peripherals.
• Smart Hands Support: Assist with physical tasks for server and network infrastructure when needed, such as cable management, hardware installation, and device resets.
• Issue Escalation: Work closely with site contacts and escalate complex technical issues as required, ensuring timely and effective resolution.
• Client Communication: Maintain clear and professional communication with the designated client supervisor and stakeholders, providing updates and progress reports as needed.
• Adherence to Processes: Follow the established workflows and procedures set by the client, ensuring compliance with internal policies and best practices.
• Ticket Management: Use ticketing systems (e.g., Service Now, JIRA, MS 365) to log, track, and resolve support requests, ensuring that all tickets are handled efficiently.
• Peripheral Troubleshooting: Handle common issues such as network printer errors, imaging issues, password resets, and account access problems.

Requirements:

• Basic understanding of end-user computing environments, including desktops, laptops, mobile devices, network printers, and common software packages (MS Office, Windows, etc.).
• Experience using ticketing systems like Service Now, JIRA, or similar platforms for issue tracking and resolution.
• Strong commitment to providing excellent service to end users, with a focus on resolving issues promptly and professionally.
• Proficiency in English and German.
• Experience in a technical support role, providing hands-on and remote troubleshooting.

About us :
Field Service Techs (FST) is a leading IT networking platform in Belgium, connecting skilled technicians with project opportunities. We offer a seamless experience with features like messaging, real-time notifications, and easy payments.
Join our team and enhance your career with emerging technologies!
Job Type: Full-time
Pay: CHF3’500.00 - CHF4’500.00 per month
Application Question(s):

• DO you speak German, what proficiency?