Private Cloud Support Specialist (f/m/d)

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:


HPE Operations Managed services CSP group ensure Private Cloud Enterprise solution is operational and we do Monitor/ Operate / Administer. Team does the day to day operations for the solution and help meet the committed service levels.

In this position as Private Cloud Support Specialist you will

• Attend daily standups/scrums.
• Respond to service alerts and take remedial actions.
• Follow Change Management processes and procedures.
• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Lead service restoration/incident resolution during MIs (major incidents).
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

If you are…

• A team player good at partnering, innovating, and making things happen – Good start, you are aligned to our core values!

If you show these fields of Education, Skills and Experience:

• Bachelor’s degree in engineering (or equivalent).
• Minimum 7 years of relevant experience in Enterprise Managed Service environment for Tier 2 Engineer.
• Certification on the latest track like VMware VCP/v SAN, ITIL is an advantage.
• Flexible to work in 24/7 support environment.
• Swiss Security Clearance is a must have.

Technical Skills VMWare:

• Advanced skills/experience in the following VMware components:
  • Admin, Operate and Manage v Sphere Datacenter.
  • ESXi and v Center upgrades.
  • ESXi command line interface.
  • v Center HA, DRS, and other cluster features.
  • Virtual Machine operations and configurations.
  • v Sphere Performance Monitoring and Performance Chart.
  • v Sphere Networking, Standard Switch, Distributed Switch (VDS).
  • v Sphere Storage.
  • VMware SRM and v SAN.
  • VMware NSX.
  • VMware Cloud Foundation.
• Advanced understanding of Linux, DHCP, DNS, Active Directory/LDAP, NFS technologies.
• Expert on one or more infrastructure components - Compute, Storage (i SCSI & FC), Network.
• Understanding of Docker containers.
• Understanding of scripting (Shell, Python, VMware Power CLI).
• Basic understanding of cloud management tools such as Ops Ramp, Logz.io, Aruba Fabric Composer, Morpheus.

Additional/Non-Technical Skills:

• Excellent communication skills.
• Ability to work in a cross-functional team.
• Understanding of CI/CD and Dev Ops methodologies.
• Ability to work in a fast-paced, iterative environment.
• Ability to influence and drive change.
• Ability to provide technical leadership
• Business fluency in English and German language is a must have, French is beneficial

Join us and make your mark!


Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.


#switzerland#operations, #servicesandsupport
Job:
Services Job Level:
Expert
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.