• In close collaboration with the business develop a product vision and roadmap sustaining the organization's strategic direction.
• Establish effective communication between business stakeholders and the product team by acting as the primary point of contact to ensure clear understanding and address emerging needs and issues.
• Perform market watch about potential competitors and alternatives.
• Proactively work with our 3rd party suppliers to drive value, establishing a solid and sound relationship.
• Lead potential RFI/RFP processes
• Foster a positive product team dynamic while maximizing ROI of product features as well as end users satisfaction.
• Maintain & prioritize the backlog by including changes and project demands while ensuring product maintenance to guarantee stability and sustainability over the long term.
• Set and communicate work priorities, updates and issues that emerge during the development process.
• Create sprint goals, actionable epics and user stories based on the requirements defined for each feature (function) in collaboration with the product team.
• Participate in project estimation costs based on business requirements.
• Ensure high product quality is met by overseeing test strategy definition, execution and automation.
• Track product analytics to measure adoption and performance. Use these data to drive decisions and setting priorities.
• Act as third level of support by ensuring effective incident management through resources mobilization, team coordination and providing clear status reports.
• Oversee the resolution of IT-related risks, audits, and problem management action items in a timely manner.
• Ensure our external applications remain up to date and compatible with the technologies operated by the Bank, while staying aware of the way the IT operations dept operates them.

• +5 years experience in managing application and digital solution delivery.
• Bachelor’s degree in computer science, business management or a relevant field. Master degree is a plus.
• Proven experience as a product owner, project manager or similar role, demonstrating successful delivery on various sizes of scope and complexity.
• Agile project management certifications are desirable (e.g., CSPO, SAFe).
• Experience working in cross-functional teams and managing stakeholders with diverse backgrounds and perspectives.
• Proficiency in project management software and tools (e.g., Jira, Confluence, Service Now, Clarity).
• Excellent leadership abilities, with the capacity to lead product vision.
• Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders, experts and external third parties in French and English.
• Ability to break complex problems into simpler ones and prioritize them based on ROI.
• Ability to understand user expectations and anticipate new demands based on market trends
• Capacity to conduct arbitration processes and decision-making.
• Financial acumen and budget management skills.
• Business and technical knowledge of existing best-in class banking CRM applications would be a definitive plus
• Good knowledge of Scrum and agile software development methodologies.
• Residence in Switzerland or willingness to relocate.