Switzerland Job Openings

GEBERIT
Quality Claims Manager (m/w)
Rapperswil-Jona
FULL TIME
October 14, 2024
- Independent processing of cases escalated by marketing and sales, including complex cases escalated from other plants with a legal background, of Group-wide importance and involving insurance companies with assistance from internal and external specialist departments
- Supporting all sales companies in the operational management of customer complaints (creating and processing 8D reports and technical statements)
- Validating the effectiveness of countermeasures as part of the 8D report at suppliers and plants
- Supporting the markets with Quality Management Claims services and proactive monitoring of the quality performance, with active initiation of improvements where necessary
- Active development and transfer of knowledge from Quality Management Claims to service personnel and customer service representatives at the sales companies and internal development teams
- Experience in project management
- Further training in quality methods would be an advantage
- Knowledge of economics and an interest in legal fields (specifically product liability, safety laws, etc.) would be an advantage
- Very good written and spoken German and English skills
- Company culture: Based on our Compass
- Remuneration: Market-oriented salary, bonus and share program as well as attractive fringe benefits (REKA-Pay, mobility contribution and much more)
- Working hours: 40-hour working week with at least 5 weeks' holiday per calendar year
- Development: Individual support for professional training
- Catering: Attractive, discounted meals in the high-quality staff restaurant in Jona
- And many more: Learn everything about our benefits
APPLICATION & CONTACT
Do you share our values and feel comfortable in a collegial and down-to-earth environment in which you can demonstrate your skills and contribute ideas? If so, we look forward to receiving your application!
Personnel service providers please use their existing recruiter access or request one at this link.
CONTACT
Vreni Schweizer
HR Business Partner
Geberit International AG
CH-8645 Jona
+41 55 221 66 64
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