70-100%, Berne and home office
Would you like to be responsible for the success of Swiss Post's website in the market? Are you passionate about managing content and prioritising stories in order to achieve business value as a product owner? Are you the natural link between the development team and stakeholders? With you on the team, we control operational management, prioritise tasks in the backlog and offer first-class specialist support for our digital channels!
How you make a difference

• In this exciting role, you will plan and manage customer-centred new and further development of the Swiss Post portal (www.post.ch) based on data and will be responsible for the operationalization of the strategy, including budget and requirements management.
• Together with the agile team, you will develop the channel vision, annual planning and roadmap and harmonise these with the overarching strategy.
• Together with your agile team, you will also be responsible for the operation of the Swiss Post portal, including quality assurance and feedback loops from customer support.
• You will maintain regular dialogue with channel management, lead the agile team and work closely with internal stakeholders and external partners on development and operations.
• You will coordinate professional release management, including enabling the field organisation to communicate with customers.
• As the contact person for technical and operational enquiries, you will monitor and recognise trends, best practices and innovations in the area of digital channels and incorporate these into the further development of the Swiss Post portal.

What you have to offer

• You have a degree in business administration, business informatics or an equivalent qualification.
• You have many years of experience in the development and operation of digital channels and products and have acquired expertise in agile methods.
• You consistently enforce quality standards, take on customer feedback and contribute to the continuous improvement of our processes.
• You are a flexible team player with an agile mindset who reacts calmly to change and maintains an overview even in hectic situations.
• Thanks to your strong presentation and communication skills as well as your social skills, you have a convincing manner.
• You can quickly identify issues, define logical steps and develop targeted solutions.
• You have an excellent spoken and written command of German and English.

To promote linguistic diversity, applications from speakers of French or Italian are particularly welcome.
What we have to offer

• 6 weeks' holiday
• Parental Leave
• Mobile and flexible working
• Fair employment conditions

Contact
Jürgen Kübler Head of Digital Channel Development
+41 76 373 98 17
Annual gross salary at 100%
CHF 123'300-138'300 Effective salary may differ from this salary range depending on experience and skills
Jobdetails
Employment level
70-100%
Permanent
Job location(s)
Berne and home office
Reference number
68906
Swiss Post unit
Postal Network
Postal Network
At Postal Network, we develop Swiss Post's access points in all regions of Switzerland to ensure that they are economic and forward-looking, and that our customers can complete their transactions conveniently, flexibly and around the clock. That's because their needs are the focus of everything we do. Working with third parties, we create new solutions, advance digitization, work with the most modern tools and connect with all internal units. In addition, we take responsibility and focus on social and ecological sustainability. All of our branches are already operated using certified eco-electricity. We aim to be completely carbon neutral in our own operations by 2030.