• Owner to support investment product transaction monitoring and control process design.
• Owner to support new business WML and prop trading post transaction monitoring process design and corresponding system enhancement.
• Owner to streamline all WM transaction related call back & call monitoring policy and execution process to optimize client experience and closely cooperate with internal stakeholders and external providers.

• Work as a change enabler to drive transformation.

• Being a part to delivering ROTE, process simplification and enhance sales monitoring process
• Client experience optimization

• Owner to support investment product transaction monitoring and control process design.
• Owner to support new business WML and prop trading post transaction monitoring process design and corresponding system enhancement.
• Owner to streamline all WM transaction related call back & call monitoring policy and execution process to optimize client experience and closely cooperate with internal stakeholders and external providers.

• Ensure adequate procedures/controls are in place for risk prevention.
• Escalate operational risk to line manager and BRM if any.
• Regularly review DOI and Memo to ensure internal standards / external regulations are complied.

• Ensure all assurance deliverables are as per the required standards and policies.
• Ensure regular engagement and management of process change and all relevant risk requirements.
• Follow Group’s code and conduct and value behaviours.
• Comply with regulations and Group’s standards.
• Complete all the mandatory training courses.

• Facility control and compliance for WM related business and support business growth
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Work with other team members to achieve the outcomes set out in the Bank’s Conduct Principles.

• WM COO team members
• Head of Wealth Management (WM) and WM Biz team members
• TTO team
• Group and Country Technology
• Country Finance teams
• Group and Country PMO and product owners
• Country Legal and Compliance
• Affluent, Digital Banking, Call Center, and branch operations
• Fund house, insurance company, broker, issuer, custodian bank, printing vendor, Trust Association, OTC, TDCC.

• Embed Here for good and Group’s brand and values in Taiwan WM COO Platforms and Processes; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
• Embed Here for good and Group’s brand and values in TW WM Platform and Processes Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Work on cost reduction and work efficiency uplift tasks.
• Be the deputy of other staff.

• Bachelor or above Degree holder.
• 3-5 years above of financial institution experience either from Banks, Wealth Management related business or WML business background.
• Familiar with TW WM related regulations.
• Proficiency in both spoken and written English and Chinese, able to co-work with global teams.
• Good communication, interpersonal and organization skills.
• MS office skill required, excelled at Word/PPT/Excel, etc.
• Multi-tasking and project management experience is a plus.
• License requirement – Optional
• Trust License(信託)
• Security license(證券)

• Digital Transformation
• Process Management
• Risk Management
  

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.