About Bonhams
Bonhams is a global auction house with an 18th century heritage poised for transformative change. Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.


About the Role
In your role as Client Service Administrator, you will be required to carry out the following:


Key Tasks and Responsibilities

• General administrative duties
• Answer the door and be the first point of contact for all visitors to the office
• Deal with all enquiries efficiently & courteously
• Answer the telephone and respond to general queries and direct calls where appropriate
• Oversee the sale of all auction catalogues
• Maintain the office's general appearance, tidy up where necessary and keeping the office presentable
• Order office supplies
• Organise and maintain the office files & catalogue archives
• Compose monthly accountancy reports for invoices paid in Taipei
• Ensure post is brought to the post office daily
• Liaise with the Ministry of Culture to arrange artwork export licences
• Regulate the inbound and outbound deliveries between Bonhams Hong Kong and the Taipei office, checking each outgoing delivery and items to be sent off
• Enter client and contact details on A3
• Assist with Valuation Days, expert visits, overseas sales and previews
• Oversee the safe packing and transit of property to and from the office to other parts of the Bonhams network or client addresses
• Work closely with the Hong Kong saleroom
• Deal with customer complaints when they are referred to the Taiwan office and escalate to the Customer Services Manager in Hong Kong where necessary
• Assist with efficient registration of clients for sales and take absentee bids.
• Ensuring all equipment is adequately maintained.
• Liaise with relevant departments to deal with queries
• Create and update client accounts
• Deal with Internet registration enquiries
Post-sale customer contact

Key Skills and Experience

• Computer literate with experience of MS office and Outlook
• Excellent interpersonal and communication skills
• First class Customer Service skills
• Flexible team player
Able to work on our own as well as art of a team

What We Offer

• Private Health Care
• Enhanced Family Friendly Policies
Learning and Training Assistance Program

If you wish to apply, please send your CV and cover letter by 19th November 2024 at midnight.


We thank you for your interest in this position, but please note that we will only contact candidates chosen for further consideration.


Bonhams is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.