Shape the Future with Nokia
Nokia, a global leader in telecommunications, is seeking an experienced Customer Delivery Director to join our dynamic team in Taiwan. As part of Nokia's growth engine, you will play a critical role in delivering cutting-edge solutions and ensuring customer success.


Why Join Nokia?

• Innovative Impact : Lead the delivery of 5G and cloud-native solutions, positioning our customers at the forefront of technology.

• Career Growth : Benefit from continuous learning opportunities and career advancement within a global technology leader.

• Inclusive Culture : Thrive in a diverse team that values authenticity, empowerment, and collaboration.

• Customer Delivery Leadership : Oversee and lead the Customer Delivery and Support teams to execute projects, upgrades, and support across all CNS products (Cloud Infra, 5G Core, Voice, Packet Core, SDM, Security, Mediation & Charging, Digital Operations, Analytics) for CSPs and selected enterprises.
• Strategic Project Management : Drive successful project planning and execution from contract planning to customer acceptance, ensuring on-time delivery, project quality, profitability, and customer satisfaction.
• Financial and Performance Management : Collaborate with GBC to manage revenue targets, forecast revenues, and identify additional work to enhance revenues and margins. Oversee cost management and ensure adherence to financial targets.
• Customer Centricity : Foster a culture of first-time right and on-time delivery. Maintain clear and effective communication with customers, establish sound planning and governance, and enhance customer satisfaction.
• Business Strategy : Support the CNS go-to-market strategy to achieve Market Unit targets and drive profitable growth. Build and nurture customer relationships to help them achieve their business objectives.
• Team Development : Build a strong team of technical leaders and program managers, ensuring high levels of competence and operational excellence.

• Experience : At least 10 years of experience in project/program management of large multi-million projects in the Telecom sector, with a proven track record in Taiwan.
• Customer Management : Experience managing service provider customers (Operators such as Taiwan Mobile, FET, CHTM) at senior levels (VP Networks, VP IT, CTO).
• Leadership : Demonstrable ability to build and manage high-performing teams in a complex, matrixed organization.
• Financial Acumen : Proven experience in revenue and cost management.
• Education : University degree in Engineering or IT related disciplines; PMP certification is nice to have. Mandarin and English fluency is mandatory.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.