Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment by driving customer satisfaction with the main focus in Taiwan.

In this role, you will have the opportunity to:

• Provide high-level technical support to customers, including installation, commissioning, maintenance, troubleshooting, Field Modification, and necessary training in the service areas for equipment.
• Work with the global project team. Deliver projects as key service expert by providing support with FAT, SAT, Installation, commissioning, and post-warranty service of process equipment automation HW/SW.
• Keeping up to date on administrative responsibilities such as promptly maintaining customer service logs and internal service records.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Participating in sales opportunities such as contract renewals and promoting and implementing revenue programs.
• Meeting Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements.
• Travel is required.

The essential requirements of the job include:

• Bachelor's degree or above.
• English proficiency and basic computer skills are required.
• Education in Mechanical Engineering, Computer Science, Industrial Automation, and Chemical Engineering is preferred.
• Understanding 21 CFR Part 11 compliance knowledge and GMP, ISO, and FDA rules and regulatory requirements is a strong plus.
• Solid understanding and troubleshooting skills with IT Networking, DCOM Networking, OPC experience, Profibus and Ethernet/IP industrial networks, and SQL databases/networking is a strong plus.
• Expertise with one or more of the following platforms is a strong plus: Wonderware/Aveva Archestr A, Emerson Delta V, Factory Talk View SE/Plant PAx, Historian/PI systems, Allen-Bradley PLCs, Siemens PLC Step 7, Win CC control system.
• Experience interfacing with both internal global team members and external customers as part of a solution-based service process.
• High integrity & discipline. The capability of working under customer pressure and travel internationally as required

This position is being offered through Pall Corporation, a Danaher group company providing services in Taiwan to beneficiary Cytiva.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.