Taiwan Job Openings
SolarEdge
Field Service Engineer - Tier 1
August 13, 2024
Solar Edge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), Solar Edge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system. Based in Taipei
What will you be doing?
Requirements:
Country:
Taiwan
City:
Taiwan
What will you be doing?
- Onsite/Offsite Optimizer Troubleshooting
- Onsite/Offsite Inverter Troubleshooting
- Onsite/Offsite Communication Troubleshooting
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms.
- Create layouts on the monitoring site at customer’s request
Requirements:
- At least 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Good written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
Country:
Taiwan
City:
Taiwan
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