Req ID: 74688
Department: Tech Institutional Digital Banking Operations Doma
Division: Technology
Location: Taipei City
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As the Head of Application Support and Service Manager you will oversee the operation of Taiwan Application Support Team, as well as IT services management for Taiwan business, ensuring the local and global IT services suit business requirements and escalate major IT incidents to in-country stakeholders for their awareness until incidents closed and problems fixed on time. The jobholder is responsible for all locally managed applications and the Taiwan contact window for global app incidents. This role is responsible for providing deep technical knowledge and team leadership in order to enable 24/7 support for all ANZ computer systems and applications.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: ANZ Taiwan

What will your day look like?

Your role as the Head of Application Support and Service Manager is to provide deep technical knowledge and team leadership in order to enable 24/7 support for all ANZ computer systems and applications. You will be an ambassador of the new culture and ways of working providing personal development for people in your teams.

As a Head of Application Support and Service Manager, you will be accountable for:

Service improvement process to mitigate key risks and/or repeat service issues.

First line production support and accountable for in country / global system availability/ stability aligned with business requirements for all applications supporting ANZ Taiwan.

Managing performance of outsourced application support services to ensure service indicator and turnaround time of incidents/ problems are under agreed SLA specified within Scope of Work.

Delivering application new initiatives and projects to meet business strategy and business growth within agreed timeframes, budget, and quality.

Maintaining, reviewing and updating the inventory of all systems documentation required.

Managing the staffing of the in-country Application support team, including resource planning, recruitment and professional development.

Coordinating disaster recovery exercises between Global/local support teams and local business users.

Technology business/financial management requirements i.e. annual budgeting, purchase processing, payments, IT asset depreciation etc.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

University degree in an IT or computer science discipline with extensive years of relevant technical experience, within banking industry is a plus.

At least half a decade term of successful managerial level staff management within an IT environment.

Strong knowledge of and experience in technology service management, especially on High Priority Incident & Problem handling.

Strong verbal and written communications.

Ability to converse, read & write in both Chinese and English may be needed in the day to day job requirement

Positive, and Passionate with a Can Do attitude.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 74688.

Job Posting End Date

02/09/2024 , 11.59pm, (Melbourne Australia)