Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

The Position:

At Thermo Fisher Scientific Inc., the Manager of Customer Service position in Taiwan offers a fantastic opportunity to lead a dynamic team. You will be responsible for ensuring our customers receive excellent service and support, contributing to our mission of making the world healthier, cleaner, and safer. Your ability to create an inclusive and collaborative environment will be crucial to our success.

The Installation Team manager coordinates the daily management of the installation engineers across the globe, ensuring the successful installation of our products on customer sites. With the project team and regional manager you plan your resources on the upcoming jobs and monitor the projects readiness for execution. During execution, you support the installation engineer while he is onsite to ensure his execution and planning are successful. This role involves managing resources, coordinating with other departments, and maintaining high standards of customer satisfaction
The ideal candidate will have strong leadership skills, a technical background, project management skills and a dedication to excellence.

Job Responsibilities:

• Lead and manage a team of installation engineers, providing guidance, support, and professional development opportunities.
• Plan, schedule, and oversee installation projects to ensure timely and successful completion.
• Collaborate with customer support teams to ensure seamless project execution and customer satisfaction.
• Develop and implement installation procedures, standards, and effective methods.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Manage project budgets, resources, and timelines effectively.
• Resolving customer and partner concerns that may occur during the installation process.
• Ensure compliance with safety regulations and company policies.
• Prepare and present project reports to senior management.
• Revenue goals and resource levels are understood and achieved.
• Achieve service revenues and cost control within business plan/budgetary requirements

Requirements:

• Bachelor’s degree or equivalent experience in Business Administration, Customer Service Management, or a related field.
• Minimum of 5 years of proven experience in a customer service role, with at least 3 years in a managerial position.
• Outstanding leadership and team-building skills.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Proven ability to manage multiple projects and competing priorities successfully.
• Proficiency in customer service software and tools.
• Ability to travel as required for team oversight and client meetings (5-10%).

We Offer:

• Attractive compensation and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Bonus program, flexible working hours, health insurance, etc.]