You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role is primary responsible for managing, building, and conducting daily quality assurance activities. The role supports the business by establishing and managing efficient operational procedures, workflow, and service levels within Global Merchant & Network Service Taiwan, This includes ensuring compliance with internal and external polices, particularly in areas such as AML (Anti-Money Laundering), KYC (know your customer), and regulatory validation.

The position also supports the Operational Excellence market requirements, assisting in process optimization to faster an efficient and effective environment that strengthens partnerships. Key responsibilities include risk management, dispute resolution and supporting various business development and compliance initiatives.

Key Responsibilities:

• Compliance Monitoring


• Merchant On boarding


• KYC Program Management


• Risk Management


• Dispute Resolution


• Project Support

Minimum Qualifications

• Bachelor's degrees or above


• 2-3 years of experience in the financial industry


• ability to manage business function independently.


• Sales Support or customer service experience is a plus.


• Proficiency in Microsoft Office


• Strong Communication skills, with the ability to engage effectively with colleagues in English.


• Self-motivated with a goal-oriented mindset

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.