You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.

This is the role as the key Point of Contact (POC) for General Counsels Officer (GCO), Market Compliance Officer (MCO) and Internal Audit Group (IAG) in GMNS Taiwan for the Regulatory Projects, Regulatory Change Management (RCM) implementation, Regulatory Examination – including but not limited to annual JCIC audit, PWC internal control audit, BB on-site visit and FEB audit, IAG Audits, and Privacy Compliance Management.

The key pillar of this job including ensuring BU stays compliant with regulations to prevent Operational Risk Event (ORE), the achievement of BU’s compliance metrics and streamlines the relevant process and control mechanism to enable business growth while staying compliance.

Key Responsibilities:

• 
  Act as the key Point of Contact (POC) for the following matters:
  
  • Regulatory Projects - Regulatory Change Management (RCM) implementation.
  
  
  • Regulatory Examination – Annual JCIC audit, PWC internal control audit, BB on-site visit and FEB audit every 3 years.
  
  
  • IAG Audits – Governance on Internal Control audit, targeted audit, AML audit and specific FSC requested audit.
  
  
  • Privacy Compliance Management - Coordinate GMS to complete the relevant privacy attestation and exercise.



• 
  Ongoing Regulatory Compliance:
  
  • Support and consolidate ORE reporting and oversee all int’l and local OREs that impact Taiwan.
  
  
  • Manage inter-company and outsourcing arrangements for Merchant Services outside of Taiwan.
  
  
  • Quality assurance of Process Risk Self-assessments (PRSAs) and Third-party Lifecycle Management (TLM).
  
  
  • Support achievement of BU’s compliance metrics include ICSA, CSE.
  
  
  • Support process and control design.
  
  
  • Represent BU in the local legal entity governance-related committee,
  
  
• ORE Management - find the Subject Matter Expert (SME) of root cause to develop and execute the action plan and provide timely updates as required.


• Coordinate Business Self Testing Programs development and implementation for Taiwan GMS team

Qualifications:

• Bachelor degree or above.


• A minimum 10 years’ experience in business compliance and/ or Interna Audit with a proven track record.


• Knowledge or experience in Payment industry will be an advantage.


• Strong project and time management skills with the ability to work under pressure to meet deadlines.


• Solution-driven with Strong business sense to enable business growth.


• Fast learner to pick up American Express company culture.
• Fluent in Mandarin and English, both written and spoken.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.