#Great Minds Don't Think Alike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. (Diversity Statement)

About The Team

We have seen incredible customer love and acceptance over the past five years of Uber Eats in Taiwan. We started in Taipei and now our service is islandwide. We went from delivering food to delivering daily necessities in a blink of an eye. Taking on a challenge is exciting, but doing so alongside great, talented challenges is even better. We amplify your superpowers. and you can see the impact you are making each day.

#Go Get It embodies the attitude and mindset of Delivery at Uber. We need to ensure that we are growing all sides of our marketplace (merchants, driver partners), so that we can provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

About the Role

Uber Eats is looking for sharp, highly motivated individuals to join our Mid-Market Account Management Team.

This role will focus on post-sales and help merchants turn potential into reality. This position is critical to driving sustainable growth for merchants, retaining high value accounts, and providing a consultative approach to help businesses to improve operations. By expanding services and developing strategic partnerships, the account manager creates mutually beneficial revenue growth for both merchants and Uber Eats.

Locations: Not limited to Taichung.

Your Impact in Role:

• Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
• Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
• CRM experience and SQL understanding is a plus
• Related experiences in e-commerce field is a plus

The Experience You'll Bring:

• Driving our business performance in your assigned portfolio by focusing on improving the experience for restaurants, delivery partners, and consumers using our platform
• Renegotiating commercial agreements, ensuring we have the best restaurant offering and optimize their operational performance
• Fostering deep relationships with restaurant partners, identifying and acting on opportunities to take their delivery business to the next level
• Tackling and/or escalating complex operational issues for timely resolution for our top restaurant partners

Preferred Experience:

• A minimum of 3 years of experience in a B2B or B2C client facing role
• Desire to build a career in the commercial side of the business, working with top accounts and crafting a business together
• Capable to run analysis (especially Excel/Google Sheet) and understand data and transform it into relevant insights
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Proven track record to multi-task and follow through Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment