Taiwan Job Openings

Hermès Paris

Operation Assistant

CONTRACT

November 1, 2024

Operation Assistant
At a glance
    Job Category
    Retail - Store Operations
    Start date
    11/01/2024
    Years of Experience
    Minimum 3 years
    Contract Type
    Unlimited contract
    Job Schedule
    Full time
    Locations
    Store - Tainan Mitsukoshi
    Legal Employer
    HERMES ASIA PACIFIC LIMITED (TAIWAN BRANCH)
    Posting Date
    11/01/2024, 01:09 AM
About the team
Hermès entered Taiwan market in 1993 and developed its network of stores in four cities. Retail is at the core of our business in Taiwan, with the largest number of employees, positions, and locations of stores. Hermes Taiwan office locates in Taipei with functional positions including Retail Management, E-commerce, Operations, Customer Insight & Experience, Communication, Merchandising, Information Technology, Logistics, Finance, Internal Audit, and Human Resources.
Underpinned by exceptional know-how, creative freedom and constant quest for the finest materials, Hermès embodies the same value to our talent. Hermès takes great care to ensure diversity in its employees’ profiles and career development: everyone is able to find fulfilment through the opportunities provided by the house. As part of its commitment to talent localization, diversity and inclusion, Hermès Taiwan has been actively recruiting and nurturing local talent. Mindful of its employees’ well-being and collective success, Hermès is an international house with a profoundly human dimension. Its work environment is designed to be human in size and in harmony with the surrounding natural environment. This sustainable approach reflects the house’s local integration, in parallel with all the initiatives that structure its commitment to social responsibility.
Join us and start a collective adventure!
Details of the job
Job Responsibilities:
  • Provide good and professional after sales service for store various customers
  • Handle all repairing case effectively.
  • Ensure fluent and smooth Communicate with Paris ASS team or operation team and sales team.
  • Assist store to handle and follow up ASS case occurred at store.
  • Provide good quality and regular reports and analysis
  • Train sales team to improve the ASS knowledge and communication skill to improve service.
  • Support cashier work
  • Other OP tasks assigned


Requirements & Capabilities:
  • At least 2 years well traced working experience in customer service position, including luxury industry and hotel service background
  • Good sense of service
  • Good oral and written English
  • Good office software application ( word, excel PPT);
  • Good communication skills and a team player
  • Good organization skills, logical thinking
  • University graduate above
About Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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