Overall Role Purpose:

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  Manage Operations Projects on a day-to-day basis to deliver customised solution, improvements in service, cost performance, operations audits on GSOP compliance, Operations systems, Operations productivity analysis and work / liaise closely with global / RO counterparts on new OPS initiatives for deployment at Country

• Ensure all projects are completed on time, within budget and to specified quality criteria

Main Accountabilities

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  Plan and monitor the project to ensure it is completed on time

• Manage the production of required deliverables ensuring quality and cost parameters are met

• Take responsibility for overall progress and use of resources and initiate corrective action where necessary

• Deliver new capability through the management of Operations Programmes portfolio of projects ensuring that the aims of the programmes and their projects continue to be aligned to the evolving business need

• Manage the operations programmes on a daily basis, planning the programmes and associated projects, monitoring and reporting progress, resolving issues and initiating corrective action where appropriate, and managing the dependencies and interfaces between projects

• Identify any potential project risks and develop contingency plans

• Support the implementation of the operations aspects of new products and services within the country and the direct operational support of GMNC accounts – new business acquisition and support of existing business

• Ensure achievement and maintenance of the country GSOP certification

• Assist in the development of City Master Plan ensuring that the facilities can support he business growth

• Develop the operations plans and processes to support the new products introductions and service offerings

• Implement standard operations business systems (applications and processes) and ensure all operation staff are fully trained in their use

• Develop short and mid terms plans for the replacement of Operations equipment (scanners etc)