Position Summary:
The incumbent is responsible for ensuring smooth and timely import & export of shipments for World Courier customers. The purpose of this position is to coordinate internally with overseas offices and externally with clients and agents over all OPS-related issues to ensure the smooth and successful operations and sustainable improvement of our service level. The incumbent directly reports to Operations Team Leader.

Responsibilities:
General

• Answer telephone calls as per World Courier standards
  
• Enter accurate and complete data into World Courier systems
  
• Proactively resolve potential or actual problems with customers and teammates for shipments
  
• Support Supervisor & Manager to ensure the efficiency of Operations & the quality of output
  
• On time submission of report and assignments to Supervisor & Manager as requested
  
• Work periodic weekends and holidays as rostered
  
• Any other duties assigned
  

Specific

• Ensure all import & export requirements are satisfied prior to authorizing shipments i.e. giving / receipt of “ok to send”
  
• Ensure import & export papers are both complete and accurate
  
• Keep local customers & origin office informed as to any earlier or delays in pick up / delivery of shipments
  
• Liaise and closely follow up with airlines, customs in relation to delay and missing shipment
  
• Vigilantly monitor progress of shipments through World Courier systems and being proactively resolve potential or actual problems with shipments
  
• Communicate, arrange and dispatch drivers to clear, collect and deliver the import, export and transship shipments on time and provide special instructions if needed
  
• Ensure all packaging and refrigerant is adequate for travel
  
• Keep up-to-date with airline & customs requirements and timetables
  
• Ensure uplifting of shipments has taken place, by checking with airlines via internet or telephone
  
• Check notes from system regularly and response to inquires to both overseas offices and customers within the requested time frame
  
• Ensure appropriate procedures (as per Ops Memo & SOPs) & regulatory compliance matters are being followed in the processing of shipments
  
• Coordinate Clinical Trails and prepare all of PPWK with site prior beginning of shipping
  
• Escalate complex complain directly to Manager
  

Role Rotation

• World Courier practices cross training and role rotation in the interest of; seamless transitions in the event of staff transfer/departure; and encouraging staff training and development
  
• All operations staff is therefore required to work in Exports as well as in Imports
  
• Furthermore, in roles other than the job outlined in this Job Description
  

Reports Directly To:
TPE Operations & Customer Service Team Leader

Work Experience:

• In-depth industry knowledge, especially of the Biopharmaceutical and High-Tech industry
  
• Logistics background. (Ideally courier / airfreight business/freight forwarder)
  
• Proven track record in sales & marketing
  
• Relevant tertiary qualification
  
• Applied knowledge of Microsoft Office applications
  
• Good verbal and interpersonal skills
  
• Fluent in English & Mandarin. (speaking and writing)
  

.
Experience listed in description above

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Group, Inc. Taiwan Branch

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned