About Us

About the Job

• Review and manage requests from campaign and commercial teams to create / modify content across all channels including web, social and email
• Assign tasks and work with the team members for creating/modifying content, including T&C documents, campaign pages in the CMS, product catalogs, rewards platforms, and email tools like Stripo and Mo Engage
• Oversee the management of links through tools like Rebrandly to ensure link accuracy
• Manage social media content related to campaigns and newsletters
• End to end ownership of reviewing and delivering the business requests to the corresponding stakeholders

• Monitor the websites daily by working with a rotating roster to ensure content is current, relevant and accurate
• Perform quality control checks to identify expired content or dead links and work with the relevant stakeholders to fix any issues
• Ensure 24x7 platform availability and accuracy by supporting the business with a rotating roster
• Work with content strategist to create any content changes in the CMS to improve the platform availability and efficiency
• Collaborate with business stakeholders to implement necessary content changes promptly

• Lead and mentor a team of web operations executives, providing guidance and support in executing content-related tasks
• Foster a collaborative and efficient work environment to ensure timely delivery of high-quality content

• Work closely with marketing, legal, and other product teams to align content with business objectives and regulatory requirements
• Communicate effectively with cross-functional teams to ensure seamless content updates and campaign execution

• Language Proficiency: Fluent in English and Traditional Chinese (Reading/Writing in Cantonese).
• Experience: Minimum of 3-5 years of experience in content management, digital marketing, or a related field.
• Technical Skills: Proficiency in content management systems such as Hub Spot, email marketing tools (e.g., Stripo, Mo Engage), social media scheduling tools, link management tools (e.g., Rebrandly), project management tools like JIRA and collaboration platforms like Confluence
• Leadership: Proven experience in leading and managing a team, with strong organizational and project management skills.
• Attention to Detail: Strong attention to detail with a commitment to delivering high-quality content.
• Communication: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Problem-Solving: Ability to identify and resolve content-related issues proactively.
• Flexibility: Adaptability in a fast-paced environment, with the ability to manage multiple tasks and priorities.