About the job

Must have:

• 4+ years relevant experience
• Proactive problem solving
• Fast learner, interest in online advertising
• Excellent communication (Mandarin/English)
• Strong time management skills

Good to have:

• Experience with customer engagement automation tools
• Online marketing experience
• Knowledge of digital marketing, CRM, data analytics
• Web/app technical skills (HTML/CSS/Javascript)

• Assist clients to expand their usage and adoption of enterprise solution.
• Provide client relationship management for all assigned clients.
• Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable.
• Perform service delivery and first line technical support for the product implementation.
• Discussing the product definition, implementation, operation and clarifying issues with the customer.
• Assist in renewing client contract and cultivate upsell opportunities.
• Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
• Fully understand client requests, documenting and engaging appropriate resources.

• Relevant working experience in similar function for at least 4 years.
• Ability to identify requirements before the customer does and respond quickly.
• Fast-learner, interested in online advertising industry and data monitoring.
• Logically thinking and possess good time management abilities.
• Excellent communication skills to effectively convey technical information to both technical and non-technical audience.
• Native or excellent oral and written communication skills in Mandarin and business fluency in English.
• Self-motivated, team-oriented, responsible, and focused on exceeding client expectations.

• Experience in customer engagement automation tool as customer success
• Online marketing experience or impressive presentation skill
• Knowledge in digital marketing and CRM
• Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)
• Demonstrate knowledge in web/app technical savvy (e.g. HTML/CSS/Javascript)

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