Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR65366 Sr Manager, Customer Quality Engineering
Micron’s vision is to transform how the world uses information to enrich life for all. Micron has the unique ability to innovate both in the areas of the media and the end solutions, providing customers with the highest level of confidence in performance, features and quality. The Global Quality team is a cornerstone of Micron’s reputation as a worldwide leader in the semiconductor industry. We ensure Micron’s products are of the highest quality, meeting and exceeding customer expectations. We are looking for a senior leader to be a part of this innovation and drive customer technical engagements in high performance memory segment.

This role will lead a team of customer quality engineers located globally, interact with customers, senior and executive management building excellent technical partnerships and strategy setting for the team delivering on key customer quality engagements.

This position is based in MTB(Taichung), Taiwan.

Qualifications:

The ideal candidate will have experience in one or more areas below

• Product, test, manufacturing, quality, system integration, or applications engineering experience in DRAM (HBM and/or Graphics)
• Proven experience working with customers in understanding quality expectations, evaluating requirements, driving technical engagements and finding optimum solutions to complex customer challenges
• Strong technical experience in leading product quality, product development and/or field application engineering teams
• Proven ability to lead multi-functional teams; finding solutions to solve complex problems
• Cloud Systems and application-level experience, inclusive of one or more areas: Datacenter architecture, system design, component/system test and troubleshooting is preferred
• Detailed knowledge of DRAM device physics
• Requires 5+ years of people management
• 3+ years of experience in leading external customer facing communications
• Ability to demonstrate problem solving and troubleshooting skills
• Excellent verbal, written, and customer communications skills
• Fluency in English is mandatory

Responsibilities include:

• Build and sustain strong relationships with key decision makers in the customer’s quality and engineering organizations
• Enable a relationship of trust and partnership with customers through technical excellence and a passion for excellent customer service
• Own and foster cross-department collaboration to align customer technical support
• Advise senior and executive management in relation to strategic decisions for technical customer support with timely and effective communication
• Provide technical leadership guiding the team on customer problem resolution on Micron products
• Drive problem-solving initiatives across the Global Quality/CQE organization
• Lead and optimize team performance by ensuring their understanding and use of training tools, service strategies, customer metrics, and other business processes
• Drive technical support to customers and the field sales teams by leveraging the expertise within Micron organizations
• Work closely with the customer to resolve their key concerns end-to-end (Qualification, HVM production and Field)
• Drive customer support excellence through metrics and processes and strive for continuous improvement
• Work with Quality Management System (QMS) team to set up standard customer audits
• Champion “voice of customers” on quality within Micron

Education Requirements

• Master of Science in electrical engineering, computer engineering, software engineering, computer science or equivalent required

About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

To request assistance with the application process and/or for reasonable accommodations, please contact at hrsupport_tw@micron.com.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.