Thailand Job Openings
Marriott International, Inc
Assistant Reservation Manager
October 16, 2024
Job Number 24179894
Job Category Reservations
Location Le Méridien Suvarnabhumi Bangkok Golf Resort & Spa, 789 Moo 14 Bangna-Trad Road Km 10.5, Bangkok, Samut Prakan, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Category Reservations
Location Le Méridien Suvarnabhumi Bangkok Golf Resort & Spa, 789 Moo 14 Bangna-Trad Road Km 10.5, Bangkok, Samut Prakan, Thailand VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
New Job Alerts
Vinarco
QA Engineer - MEP Works (Building Construction Projects)
November 26, 2024
View Job DescriptionVinarco
QA Engineer - Civil Works (Building Construction Projects)
November 26, 2024
View Job DescriptionLooking for similar job?
L'Oreal Thailand Ltd.
Assistant Demand Planning Manager
FULL TIME
October 11, 2024
View Job DescriptionPTT Exploration and Production PCL (PTTEP)
(Assistant) Officer, Social Development Projects
FULL TIME
October 10, 2024
View Job DescriptionBASF (Thai) Ltd.
Assistant Manager - Sales, Emerging Accounts Thailand & Vietnam for Components & Formulations
October 11, 2024
View Job DescriptionPAL PROCESS AUTOMATION (THAILAND) CO., LTD.
Account And Admin Assistant
October 11, 2024
View Job Descriptionบริษัท แอลเอฟ โลจิสติกส์ (ประเทศไทย) จำกัด/ LF Logistics (Thailand) Limited
Assistant Manger Operation
October 11, 2024
View Job DescriptionSee What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc
Supervisor-Night Audit
Cairo
FULL TIME
November 18, 2024
View Job Description
Marriott International, Inc
Restaurant Hostess
Sharm ash Shaykh
FULL TIME
November 18, 2024
View Job Description
Marriott International, Inc
Host/Hostess
Sharm ash Shaykh
FULL TIME
November 18, 2024
View Job Description
Marriott International, Inc
Clerk-Accounting-Senior
Cairo
FULL TIME
November 18, 2024
View Job Description
Marriott International, Inc
Demi Chef de Partie
Cairo
FULL TIME
November 18, 2024
View Job DescriptionNew Job Alerts
Vinarco
QA Engineer - MEP Works (Building Construction Projects)
November 26, 2024
View Job DescriptionVinarco
QA Engineer - Civil Works (Building Construction Projects)
November 26, 2024
View Job Description