Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards.
Preparing ad-hoc reports & analyzing data for management that provide insight.
Data extraction/upload from the client system to the CNX side.
Partner with business & support strategic projects involving data mining & analytics.
Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group.
Analytical skills that allow for the development of data-driven reports.
Self-starter, ability to complete work with limited degree of supervision.
Working Knowledge of SQL scripting, VBA Macros.
Understanding of Call Center Operational Metrics.
Thai national.
Bachelor degree.
1-2 years of experience with detail data.
Strong verbal & written communication in English.
Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools).
Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
Monthly KPI & Attendance incentives.
Medical/Accident Insurance.
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Job skills required: Excel, English, SQL, Power BI
Job skills preferred: Tableau