Handle customer interactions through chat, email, and outbound calls.
Respond to and support customer inquiries related to product purchases, including issues such as refunds, shipping delays, and incorrect product shipments.
Act as an intermediary between merchants and customers, communicating decisions and updates to both parties.
Investigate and resolve customer complaints and concerns with a focus on delivering a positive experience.
Provide feedback and insights to improve the customer service process and enhance platform efficiency.
Thai national.
Native in Thai speaking, listening, writing.
Bachelor degree.
Fresh graduates are welcome.
Work onsite.
Able to work in shift rotations.
Shifting timing: 11.00-20.00, 14.00-23.00.
5 days per week.
KPI performance & Attendance incentives.
Medical Insurances.
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