ไทย-สมุทรปราการ-Samut Prakan | เต็มเวลา | พนักงานประจำ | เวลาการทำงานยืดหยุ่นได้

Job Description
Support the inbound/outbound clearance support which is to handle customer clearance confirmation/query, perform customs clearance skill and provide customer orientation with service mind within established standards and transit times.

• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
• Timely report issues to be raised to the higher level to get the appropriate support
• Support with the practical experience and knowledge

In daily activities to achieve goals and objectives

• Liaise with customs officials on specific duties payable and problem shipments.
• Comply with the regulatory policy and rules to make DHL as reliable business partner

• Liase on specific issue and problem if necessary

• Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary

• Activate standard clearance procedure in accordance with DHL priorities and goals

• Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
• Ensure that customer databases are maintained
• Resolve specific disputes or provide advice on technical issues with customers.
• Maintain a thorough knowledge of Customs practices and procedures

• Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.
• Supervise the work of the support members (e.g. Customs Clerks)

• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.

Qualifications

• 3 years’ relevant experience of working with customs clearance matters within transportation, logistics or import / export industry
• Communication skills (English), spoken and written
• Bachelor Degree in related field