Graduate Analyst - Application Management Services - Thailand

Date: 14 Nov 2024

Service Line / Portfolios: Enterprise Technology & Performance

Location:Bangkok, TH

• Being the central point of contact between Business/Client IT Team, external vendors and AMS team
• Managing internal and external stakeholder communications
• Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract
• Providing progress and status reports at regular intervals to the client
• Responsible for informing the client, as early as possible, of any impending slippage in the delivery dates and any matters likely to impede the service level of the contract
• Responsible for escalation Management on aging tickets or any issues arises
• Reviewing the solutions proposed by the team personnel before these are presented to the client
• Proposing process improvement by surfacing functions and/or processes and propose how these functions can be fine-tuned and/or redesigned to serve the client’s needs better
• Executing Steering Committee Discussion

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

• Fresh graduate with Bachelor's Degree in any discipline
• Good spoken English and an added advantage if other languages are known
• Good analytical thinking and ability to engage stakeholders
• Pro-active and willing to own task assigned
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• The willingness to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.

Requisition ID: 106118