Reporting to Head of Business Intelligence & Strategy Planning for Customer Care, your job is to be the expert in using data to measure and analyze business performance.
Maintain & refine existing day to day operations-related automated reports.
Provide visibility in daily operations and critical support during campaigns.
Develop clear, timely and accurate periodic reports that drive continuous improvement in process and productivity using automation / self-serve dashboards where applicable.
Aggregating data from various sources and draw out insightful data for the next course of action.
Work with the internal team to address the pain point faced by buyers and sellers.
Perform analysis to drill down into certain business challenges, providing conclusions and advice based on insights.
3-5 years Experience in analytics, project management, strategy and/or tech consulting, or other related fields. Experience in E-commerce and/or Customer Service is a plus.
Sharp critical thinking, strong analytical and numerical skills. Good communication skills.
Eager to work in a fast-paced and ambiguous environment.
Solid knowlegde of SQL and other programming language. Hands-on experience in data extraction, cleaning, preparation, and dashboard development.
Highly energetic and self-motivated. Willingness to learn attitude with ability to work under pressure.
Bachelor s or Master's degree in relevant field of study.