Team and Role Introduction:
Sr.Supervisor first mile role considered as a critical role which has to demonstrate strong leadership to manage and supervise overall pick up operation and consistently driving team performance to achieve core KPI on a daily basis. Additionally, this role would be a critical role which coordinate with other stakeholder including sellers, warehouses and subcon management team
Responsibilities:
Key Responsibilities:

• Oversee daily first-mile logistics operations, including dispatching and monitoring pick up operation
• Ensure timely pickup and processing of orders from sellers or warehouses.
• Manage dispatch schedules to ensure timely delivery to the next stage of the logistic supply chain.
• Lead, train, and manage a team of first-mile logistics staff, including drivers, and dispatcher
• Monitor team performance and provide feedback and training to improve pickup efficiency.
• Identify and implement improvements in first-mile processes to enhance efficiency and reduce costs.
• Collaborate with the logistics planning team to optimize routes and reduce transit times.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
• Coordinate with sellers, warehouse teams, and other logistics teams to ensure smooth operations.
• Communicate effectively with stakeholders to provide updates on order status and resolve any issues.
• Ensure all operations comply with Lazada’s quality standards and safety protocols.
• Prepare and submit daily, weekly, and monthly reports on first-mile operations, including volume, performance, and any operational issues.

Requirements/Qualifications(must have):
Qualifications:

• Bachelor’s degree in logistics, supply chain management, or a related field.
• Experience in logistics, warehouse management, or a related field, with at least 2-3 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in logistics software and Microsoft Office Suite (Excel, Word, Power Point).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Requirements/Qualifications(good to have):
Additional Requirements:

• Willingness to work flexible hours, including weekends and holidays if required.
• Able to working as a shift [9:00-18:00, 15:00-24:00]
• Knowledge of local geography and logistics networks is a plus.