• With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers.
• We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create an infrastructure that encourages companies with global potential to grow.
• We welcome those who can share CADDi's mission, vision, and culture.

• We are looking for Customer Success Lead, mainly taking care of post sales activities with Japanese companies in Thailand
• The members in the position will be responsible for leading customer success activities by working with the supervisor and then expanding the use of our software product in the market
• If you're passionate about customer success and ready to make a significant impact on our startup's growth, we invite you to join us and lead our customer success efforts to new heights

JOB RESPONSIBILITIES

• Pre-Sales activity as a team:
• Work closely with Field Sales member and provide trial or demo experience to enhance sales activities
• Analyze customer pain point and consider and introduce potential use case to solve their problem
• Customer Onboarding:
• Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions.
• Collaborate with cross-functional teams to provide training and resources to customers..

• Account Management:
• Build and maintain strong, long-lasting relationships with key customer accounts.
• Understand customers' unique needs and challenges, and work to align our solutions with their goal.
• Customer Engagement:
• Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
• Organize regular check-ins and reviews to assess customer satisfaction and product performance.
• Product Knowledge:
• Develop an in-depth understanding of our manufacturing products and services.
• Stay updated on industry trends and best practices to provide valuable insights to customers.
• Renewals and Upselling:
• Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions.
• Reporting and Documentation:
• Maintain detailed records of customer interactions and feedback.
• Provide regular reports and updates to leadership on customer success efforts and outcomes.

• Other general project management
• Set and execute team goals and metrics (KGI/KPI)
• Coordinate department projects to meet deadlines
• Research and discover methods to increase customer engagement
• Build an open-communication environment for your team
• Monitor progress and submit performance reports

Requirements

BASIC QUALIFICATIONS

• Data driven mindset with proficiency in using customer success tools and analytics.
• Strong communication skills and negotiation skills with ability to work effectively with all levels of staff in a collaborative team environment.
• A keen intellect, capable of advanced analytical and critical thinking, able to solve problems, and drive complex decision making.
• Person who is willing to get his/her hands dirty, take ownership to deliver results
• Professional Japanese skill (N1-N2 level)
• A Japanese native speaker living in Thailand is also welcome
• Proven experience in the manufacturing and now interested in accumulating experience in software industry or digital transformation project

PREFERRED QUALIFICATIONS

• Proven experience in customer success, account management, or a related role, preferably within the Saa S industry.
• Ability to multitasking, prioritize, and manage time effectively
• Experience in business development, consulting, or digital transformation project

Benefits

• Annual paid leave: 12 days
• Sick Leave
• Personal Leave
• Maternity Leave
• Military Service Leave
• Sterilization Leave
• Training Leave
• Salary review: twice a year
• Social insurance
• Annual health check-up
• Premium health insurance
• Provident fund
• Intensive training program (external or internal training courses, etc)
• Company awards
• Stock Options
• Hybrid work environment to be discussed if that is the best way to maximize the productivity and performance
• In case visiting supply partners located outside of Bangkok for business reasons, the company will pay for transportation by reasonable means
• Others: Win Party, Year-end-party, team building, etc