Turkey Job Openings

Hilton

Cluster Reservations Agent (Adana)

Istanbul

FULL TIME

November 11, 2024

Cluster Reservations Agent (Adana)
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
Historic Moments at Hilton Istanbul

Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.

Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
As Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.
THE ROLE:
A Cluster Reservations Agent (Adana) will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. This position will be based in Adana and the candidates should be resident or willing to live in Adana.
BENEFITS:

Competitive Salary
Health Insurance or Private Pension after 6 months of service
Carpark subscription on team member rate
Free laundry and dry cleaning for business attire
Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.
50% discount on personal food & beverage consumption in the hotels.
Social aid package
Free laundry and dry cleaning for business attire
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
Unlimited Training and development opportunities and out of the Hotel
Unlimited online courses opportunities from our own Hilton University

What will I be doing?

Acceptance and entry of reservations by telephone and email
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards
Be aware of occupancy / revenue forecasts / planned figures and act upon to ensure targets are met
Ensure that on a weekly basis the following reports are prepared and circulated to the relevant senior management group summary, group enquiries, group cancellations and tour series forecast

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.

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