Order to Cash (OTC) Supervisor
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we’ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
Historic Moments at Hilton Istanbul
v Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
v Hilton Istanbul appears in the opening scene of 1963’s From Russia with Love, starring Sean Connery as James Bond.
v Istanbul’s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
v Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul’s first happy hour.
v Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
v Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.
Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
As Hilton Türkiye we have been awarded with the Great Place to Work Academy – Best Place to Work award many times.
THE ROLE:
We are looking for the potential candidate for Order to Cash Supervisor position in our Legendary Hotel Hilton Istanbul Bosphorus.
BENEFITS:

• Competitive Salary
• Health Insurance or Private Pension after 6 months of service
• Carpark subscription on team member rate
• Go Hilton: Team member rate while staying in Hilton Hotels both in & out of Turkey.
• 50% discount on personal food & beverage consumption in the hotels.
• Social aid package
• Free laundry and dry cleaning for business attire
• Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)
• 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members
• Paid Paternity leave – 14 days
• Unlimited Training and development opportunities in and out of the Hotel
• Unlimited online courses opportunities from our own Hilton University

What will I be doing?
As an Order to Cash Supervisor, specifically, you would be responsible for performing the following tasks to the highest standards:

• Line managing team of Order to Cash Specialists
• Supporting hotels joining the Center of Excellence with the transfer of their Order to Cash process
• Controlling quality of work of the Order to Cash Specialists
• Center of Excellence Order to Cash process improvement
• Ensuring that OTC invoices are correct and sent to customers in a timely manner for hotels supported by the Center of Excellence
• Collection of receivables from customers and posting payments received from customers
• Preparing and agreeing statements of account with customers
• Preparing, chairing and producing minutes for hotel monthly credit meetings
• Performing balance sheet reconciliations for OTC accounts
• Answering hotel queries for OTC
• To assist Finance Manager and OTC specialists where required in investigating and evaluating the credit worthiness of all the potential direct bill customers e.g. Local TAs and companies to make recommendation prior to granting credit lines.
• To make sure the credit policy is followed at all times without exception and all relevant staff is compliant with it.
• To assist Finance Manager in reviewing and approving the payment terms of the contracts negotiated by sales.
• To ensure the credit terms are properly applied.
• To assist Finance Manager in preparing a list of credit approved TAs and companies and review their balances on a regular basis.
• To keep cash and black list clients up to date.
• To assist OTC specialist where required in reviewing direct bill invoices for their correctness and completeness as well as ensuring all the invoices are sent on a daily basis within the required time limit by the local legislation.
• To assist Finance Manager in checking all in house and departed group master accounts with coordination of FO Managers where required.
• To ensure all credit card payments are posted daily.
• To follow up and take necessary actions to clear returned checks.
• To ensure client accounts are reconciled monthly.
• To assist Finance Manager in recommending the cancellation of the credit facilities based on payment performance.
• To organize collection and direct contact with the clients when necessary.
• To assist Finance Manager in submitting overdue accounts with bad debt provision recommendations on a monthly basis.
• To prepare the following reports; DSO, Aging, Bad Debt on a monthly basis and any other report as requested.
• To provide all necessary documents to fulfil both internal and external audit requirements.
• Monthly internal / SOX controls to be performed, documented and submitted for review and approval.
• The management reserves the right to change /extend this statement if necessary at any point during her/his appointment.
• The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

If your values match ours, we are also looking for your ability to;

• Strong problem solving skills, including ability to effectively address any issue in collaboration with others as appropriate
• Ability to proactively identify and prevent potential problems
• Ability to take initiative to identify, prioritize and implement all elements required for team to fulfill responsibilities
• Detail oriented and organized
• Strong communication and negotiation skills (all levels of management and external customers)

Additional Preferences:

• University Degree in Accounting or Finance
• Hotel Experience
• English Language
• Proficient in ONQ, Navision,MS Excel, Word and Outlook with the ability to quickly learn new programs when required.