Turkey Job Openings

Pfizer

CX Communications and Training Manager & Specialist

Istanbul

FULL TIME

September 5, 2024

CX Communications and Training Specialist & Manager

We are seeking a highly skilled and experienced professional to operationalize and execute Communication and Training efforts for Pfizer CX&E team. Colleague in this role will drive stakeholder engagement and awareness on CX&E team capabilities and Customer Centricity mindset via a communications strategy, partnering with the CX&E team to develop content and execute communication to internal and external stakeholders. They will be also accountable for driving the development of a training curriculum and portfolio of training assets that will ensure that CX&E team and its’ business clients have the knowledge and skills necessary for driving Customer Centricity mindset in organization. Colleague will be responsible for continuous improvement of training delivery mechanisms to drive towards an improved and consistent user experience while ensuring operational excellence. The CX Communications and Training Manager will collaborate with the CX&E team, Digital organization stakeholders, and related agencies to design and deliver impactful communication and upskilling.

ROLE RESPONSIBILITIES

Communications:

Co-creates CX&E communications strategy in collaboration with Operational Excellence team and CX&E LT
Develops and owns the CX&E communications plan, ensuring awareness across CX&E colleagues
Manages collection and development of impactful communications content that clearly outlines CX value (including key metrics) and easy to apply tools and knowledge that enables Customer Centricity
Creates engaging content for CX&E stakeholders to build Pfizer CX&E brand recognition
Leads execution and co-ordination of the CX&E internal and external communications plan
Manage key communications channels (including website, Teams channel, mailboxes, partner organization channels etc.) to effectively disseminate CX&E communications
Project manages development of templates for frequently used communications (e.g. newsletter, publications, presentations, etc.)
Identify and lead continuous improvement opportunities related to communications operations

Training:

Manage CX training implementation plan (e.g. training schedule, deployment process), contributing to the overall CX training strategy in consultation with Operational Excellence team and CX LT
Responsible for the assessment, design, development, implementation and evaluation of training assets and tools
Breaks down complex compliance and technical subjects into easily understood and content rich learning experiences that are business-relevant and that deliver a consistent user experience in line with needs
Works with CX&E colleagues to provide training support for their initiatives
Project manage training development initiatives, training content review, approval and updates processes with key CX&E colleagues and stakeholders
Act as a SME for training content development, contributing subject matter expertise to the development of key training materials, and where appropriate, undertake asset development directly with focus on:
- Insights and tools to help business audiences to develop and execute on Customer Centricity mindset
- Skills-based trainings for CX&E colleagues that build their knowledge and help them to support the business more effectively
Set up training on relevant platforms, maintain user guides and tools related to training (e.g. training catalogue, training learning hub), assign training based on audience and job role requirements
Develop and maintain knowledge of best practices in training and development and drive the adoption of new training formats and approaches to ensure that the training curriculum is cutting edge
Collaborate with global stakeholders across the Pfizer community who are involved in Training initiatives
Identify and drive continuous improvement of CX&E training roll-out processes and tools to increase effectiveness of delivery and improve user experience, including automation opportunities
Monitor training performance metrics and share findings with Operational Excellence Team

BASIC QUALIFICATIONS
Experience in Communications and/or Training related roles, preferably in the pharmaceutical or healthcare industry
Training management experience including instructional design, blended and distance learning, knowledge of basic learning technologies
Experience in evaluating training programs and materials to ensure end-user needs are met, designing training, training delivery platforms
Experience in communication ops, practices and techniques, content development, channels management
Experience in managing vendors
Superior communication, critical thinking, and presentation skills
Executive presence and proven ability to effectively get buy-in at all levels across cross-functional teams
Proven experience in managing multiple priorities and keeping projects on track to meet deadlines
Strong organizational skills and a proven ability to prioritize and work independently to complete quality work on a timely basis

PREFERRED QUALIFICATIONS
Bachelors degree in Communications, Human Resources or Business Management
Proven experience in the Pharmaceutical or Healthcare Industry
Familiarity with design thinking and synthesizing outputs
Process-oriented. Skilled at implementing and building operational processes from scratch to enable speed, scale, and impact.

Purpose

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

School of Leaders

We, as Pfizer Turkey, make a difference with our visionary and pioneering approaches ranging from our concept of raising leaders through rotations, providing international career opportunities to creating a flexible, enjoyable work environment. There are no limits to what we can accomplish to touch lives here!

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

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