Position Title : Movement Operations Officer (Movements and Data
Processing)
Duty Station : Istanbul, Republic of Türkiye
Classification : Professional Staff, Grade P2
Type of Appointment : Fixed term, one year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 18 November 2024
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading
UN agency in the field of migration, works closely with governmental, intergovernmental and
non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the
benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and
inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female
candidates as well as applications from the non-represented member countries of IOM. For all
IOM vacancies, applications from qualified and eligible first-tier candidates are considered
before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
1. Internal candidates
2. Candidates from the following non-represented member states:
Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands;
Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic
Republic (the); Madagascar; Marshall Islands; Micronesia (Federated
States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia;
Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas;
Tonga; Tuvalu; Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states.
Context:
Since the inception of IOM in 1951, Movement Operations have been and continue to be a
fundamental pillar of the Organization’s work. The organized movement of persons in need of
international migration assistance is a primary mandate of the Organization and a cornerstone
of IOM’s operations. Movement Operations Units in various IOM Country Offices, coordinated
under the Resettlement and Movement Management (RMM) Division in the Department of
Mobility Pathways and Inclusion at IOM’s Geneva Headquarters, are responsible for all aspects
of travel for migrants and refugees under IOM’s auspices, in accordance with the various
framework agreements with resettlement and receiving Governments and partners across the
spectrum of the Organization's programmes.
Under the overall supervision of the Head of Operations, the direct supervision of Sr. Movement
Operations Manager, the Movement Operations Officer (Movements and Data Processing), will

be responsible for the following duties and responsibilities:
Core Functions / Responsibilities:
1. Oversee up to four teams of staff members who are undertaking movement activities,
including coordinating, scheduling and booking travel, distributing Advance Booking
Notifications (ABNs), and issuing updates on domestic flights, cancellations and departure
notifications; or data processing activities, including recording demographic and biographic
information in Migrant Management Operational Systems Application (Mi MOSA), confirming
receipt to third parties, and managing, securing, and accounting for travel documents in
accordance with the local standard operating procedures (SOPs).
2. Promote staff development processes such as hiring, providing training, assigning duties and
giving constructive feedback to staff members on their performance on a regular basis to ensure
high quality work and the accurate completion of activities.
3. Oversee the organization and completion of all bookings by Movements staff members in a
timely manner and in accordance with the Handbook of IOM Tariffs (HIT). Ensure compliance
with program-specific SOPs for different migrant types and other modes of travel by air, land or
sea. Supervise the distribution of travel information to internal and external stakeholders.
4. Oversee the creation of movement data files, by ABN, for all individuals in accordance with
SOPs. Oversee Movements staff members as they compile and analyse descriptive statistics,
using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in
accordance with host government’s procedures. Certify vendor-incurred costs and verify
charges for beneficiary movements; capture costs in the movement cost report, monitor cost
settlement and transfer to financial accounting.
5. Ensure Data Processing staff members are undertaking secure storage of documentation and
data in accordance with IOM principles and guidelines, that they are taking all necessary
measures to guarantee limited access to physical files, and that they are dispatching travel
documents and coordinating exit permits in a timely manner. Ensure the travel bag has all
necessary documentation to depart the country.
6. Oversee Data Processing staff members as they process exit permits and travel documents
in close coordination with supervisors and other IOM colleagues; this may include direct
communication with beneficiaries in relation to requesting them to submit required
documentation in accordance with SOPs. Ensure they prepare all travel documentation required
for the exit process and submit to relevant authorities for approval, following up on exit permit
requests and clearances in a timely manner.
7. Oversee the preparation of Data Processing reports on the receipt of documentation to
time-of-service delivery, as well as regular data mining reports confirming Mi MOSA is up-to-date
and accurate; advise management on possible issues which need attention and suggest
corrective actions. Report specifically to management on any problems encountered like denials
of exit permits, the reasons for such denials and possible solutions.
8. Oversee pre-departure counselling on pre-embarkation procedures and special needs during
travel (such as meals, medication, wheelchairs and medical conditions) as needed and identity
and document verification prior to the distribution of travel documentation to departing
individuals.
9. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are
addressed, including overseeing the coordination of escorts.
10. Liaise regularly with airlines to represent the best interest of beneficiaries and clients for
competitive fares with the most direct routing. Liaise with other teams and units in IOM Türkiye

and with external partners such as government authorities, relevant embassies and the United
Nations High Commissioner for Refugees (UNHCR). As needed, represent IOM at partner
meetings and conferences.
11. Oversee the handling of at-risk and sensitive cases in accordance with IOM’s policies,
procedure and guidance in the Movement Management Manual (MMM), including assistance for
unaccompanied refugee minors (URMs). Ensure IOM is adequately training staff members on
working with at-risk and sensitive cases and is mainstreaming prevention of sexual exploitation
and abuse (PSEA) through the awareness and training sessions for staff and service-providers.
12. Prepare statistics and report regularly to the Sr. Movement Operations Manager on relevant
activities, problems and solutions related to Movements and Data Processing. Work to
streamline how reports are prepared and presented in order to improve services. Ensure data
on all procedures is compiled, summarized and presented by staff members in a timely manner.
13. Demonstrate a comprehensive understanding of relevant Movement Operations SOPs and
Movements-related systems and databases (including i GATOR, Mi MOSA, SAR and Amadeus),
as well as the ability to remain professional, impartial and unbiased during all interactions with
migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of
sexual exploitation and abuse (PSEA).
14. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with
standards of conduct and data protection rules. Alert Sr. Movements Operations Manager or
management of any non-compliance to SOPs or codes of conduct by IOM staff members or
partners.
15. Perform such other duties as may be assigned.
Required Qualifications and Experience:
Languages
IOM’s official languages are English, French, and Spanish. All staff members are required to be
fluent in one of the three languages.
For this position, fluency in English is required (oral and written). Working knowledge of another
official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process,
which may include written and/or oral assessments.

Notes
1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database
(https://whed.net/home.php).
Required Competencies:
Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural

differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed

manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly

treated. Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve

shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely

manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and

innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes

responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains

complex matters in an informative, inspiring and motivational way. Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the

ability to carry out the Organization’s vision. Assists others to realize and develop their
leadership and professional potential.

• Empowering others: Creates an enabling environment where staff can contribute their best

and develop their potential.

• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and

communicates a clear strategic direction.

• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.
https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p
df
Competencies will be assessed during a competency-based interview.
Other:
Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.
This selection process may be used to staff similar positions in various duty stations.
Recommended candidates endorsed by the Appointments and Postings Board will remain
eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in
the Professional Category of staff members. For this staff category, candidates who are
nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and background verification and security
clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be
required for individuals hired on or after 15 November 2021. This will be verified as part of the
medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No
late applications will be accepted.
How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by 18 November 2024 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment
system. The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information please refer to: www.iom.int/recruitment
Posting period:
From 05.11.2024 to 18.11.2024
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,
processing, training or other fee). IOM does not request any information related to bank
accounts.
Requisition: VN 2024 638 Movement Operations Officer (Movements and Data Processing) (P2) Istanbul,
Turkey (59252001) Released
Posting: Posting NC59252002 (59252002) Released