31 August 2024-23:59-GMT+03:00 Turkey Time (Istanbul)

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

• Manage, track, and ensure proper response is provided to complaints, inquiries, and feedback received through WFP’s Call Centre or other channels.
• Conduct sensitization sessions to partners staff about the complaint & feedback mechanisms, PSEA, gender-sensitive progamming, and protection risks to improve and enhance their performance and project implementation.
• Participate in regular visits to the communities to conduct KIIs and FGDs with the affected population to inform programme and management on the quality of WFPs engagement and interventions.
• Develop frequently asked questions (FAQs) directed towards the affected populations regarding WFPs targeting, registration, and programming.
• Facilitate the expansion of WFPs Call Centre by developing and operationalizing a sensitization plan.
• Provide regular trainings and updates to WFP’s Call Centre operators on Mersin AO activities, messaging, and service mapping.
• Review and analyse the monthly CP and WFP CFM reports and share results and recommendations with CPs and WFP management and programme staff.
• Engage with key stakeholders in the humanitarian community regarding AAP, Protection, Gender and Communication to share best practices and coordinate cross-learning.
• Provide additional support services as required.

• Completion of secondary school education.
• A post-secondary certificate in the related functional area is desirable.

• At least six years of progressively responsible support experience including at least one year in the field of AAP, Gender, Protection, humanitarian operations, or another related field.

• Knowledge of qualitative and/or quantitative methodologies
• Advanced skills in designing XLSForms and using ODK (Open Data Kit)
• Knowledge of AAP essentials i.e. CFM Mechanisms, Protection, Gender
• Knowledge and experience in data analysis using tools like SPSS, R, Excel
• Knowledge and experience in summarizing and reporting findings

• Fluency in both oral and written communication in the UN language in use at the duty station (English) and in the duty station's language. Given the context, fluency in both oral and written communication in Arabic is required for this position.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at wfprecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified