• Able to work in a high pace environment
• Technically oriented and able to read repair instructions and explain to the staff
• Manage staff and operation of the repair center

• Primary role of position is to manage repair center staff and day to day operation activities
• Assign tasks and adjust workload among staff based on field priorities
• Monitor daily productivity and create productivity reports to share with management
• Work with the Logistics and Parts Planning teams to deliver defectives and spare parts as required
• Ensure smooth flow of production using a high degree of organization, expertise, and problem-solving skills.
• Required to produce a high-quality repair to meet NCR Quality Key Performance Indices
• Required to repair systems, modules, and assemblies by following written instructions
• Focus on improving the effectiveness and efficiency of repair center processes.
• Function as a team leader that aids and guides technicians during repair and diagnostic solutions.
• Comply with Repair Center policies, ESD requirements, processes, and workmanship standards.
• Efficiently use skills, tools, diagnostic and test equipment to perform rework or repair procedures.
• Prepare estimates of time and material required to refurbish, reconfigure, rework or repair assemblies, subassemblies, and equipment.
• Manage and drive continuous improvement related activities including 5S and Lean initiatives
• Acquire additional training when necessary to meet changing business requirements.
• Assist staff to perform periodic preventive maintenance and make necessary repairs on test fixtures.
• Make routine adjustments to work area machines or systems.
• Available/On-call occasionally on weekends

• Diploma or Degree in mechanical or hardware engineering or related discipline.
• 3-5 years of related experience in manufacturing or repair center operations.
• People management experience is preferred.
• Good English reading, writing and oral communication skills
• Ability to collect necessary data, can identify problems and determine efficient and effective solutions.
• Good skills using Excel and other Microsoft Office programs
• Ability to communicate with management and local field supervisors
• Experience with Lean, 5S, Six Sigma (Yellow/Green/Black Belt Certification a plus)