Turkey Job Openings

lalamove

Call Center Agent

Istanbul

CONTRACT

September 23, 2024

Lalamove (https://www.lalamove.com) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.

Currently, we are launching our service to Turkey and we are seeking several Customer Service Associates.

Office location: Sisli, Istanbul
What You’ll Do:
    • Serve as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat
    • Support frontline CS operation teams to ensure operational excellence and excellent customer service.
    • Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed
    • Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.
    • Complete ad-hoc assignments from CX Functional team.
    • Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)

Requirements:
    • Advanced skill in Excel & Power Point
    • Good Communication Skills in both Turkish and basic communication in English
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