What You'll Do

• Analyze problems, solve the unsolvable, troubleshoot, and formulate solutions to resolve customer issues with minimal supervision
• Use your exceptional product knowledge to research and identify improvements for our pioneering platform
• Take ownership of issues and drive them to resolution
• Develop creative solutions to problems and prove them out in a lab environment
• Work with Product Development and Product Management to ensure products are implemented in ways that meet customer requirements
• Participate in knowledge-sharing via documentation creation, training, and mentoring.
• Operational management and gate point for new releases
• Identify the potential pattern of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution
• Help guide the customer through the process of familiarizing themselves with the Picus software
• Work with security technologies, including NG Firewalls, IPS, WAF, EDR, DLP, and SIEM solutions, to assess each cybersecurity technology’s responses to Picus Products
• Regularly contribute to technical documentation
• Provide tailored support across a range of technical challenges, including the ability to deploy our solution effectively in diverse environments, addressing both technical and operational requirements

What You Have

• Bachelor’s degree or equivalent in Computer Science
• Good understanding and knowledge of current security control technologies and risks, including firewalls, DLP, AV, endpoint security, web application firewalls, and email security solutions
• A few years of experience working in cybersecurity utilizing knowledge of the security/threat landscape with hands-on experience in troubleshooting Log Management with global SIEM, EDRs, and XDRs
• Ability to optimize/tune Alerts and Log Search queries with best practices
• Basic knowledge of Linux System Administration
• Basic understanding of Windows-based or Linux-based operating systems, their management, operation, and risks.
• Expert technical knowledge of and experience troubleshooting TCP/IP networks
• Familiarity with a wide variety of networking topics, including protocol analysis, such as Wireshark
• Proficiency in written and spoken English
• Good written and verbal communication skills; excellent interpersonal skills; at ease and comfortable working in a client environment, remote and onsite