Ukraine Job Openings
Solidgate
Customer Support Agent
October 31, 2024
Solidgate achievements:
- Offices in Ukraine, Poland, Cyprus
- 190+ team members
- 200+ clients went global (Ukraine, US, EU)
- Visa and Mastercard Principal Membership
- EMI license in the EU
- Fintech — fast-growing industry
- the opportunity to do business with large Western tech companies (USA, Europe)
- challenges and direct impact on business scaling, on product metrics — here, you can propose and implement
- team united by a common goal, vision, and values
- opportunity for development and growth, personal career plan for each employee
With us, you will:
- not have routine monotonous tasks;
- learn all the nuances of the payment world;
- work on a serious B2B product;
- become an excellent specialist in a complex field.
- respond to all basic L1 support requests;
- compliance with SLA;
- respond quickly and provide feedback from merchants/customers;
- monitor recurring questions and recommend necessary articles in the knowledge base.
- 1 year of experience in customer support;
- analytical skills;
- ability to prioritize tasks and requests;
- Proficiency in English at the Upper-Intermediate level.
- basic knowledge of SQL.
- 20 days off during the year
-
health insurance and corporate doctor
- free snacks, breakfasts, and lunches in the office
- full coverage of professional training (courses, conferences, certifications)
- performance review twice a year
- sports compensation
- competitive salary
- the ability to work remotely
- Apple equipment
️ We are always open to recommendations of talented individuals!
If you want to recommend someone for one of our vacancies, you can do it here. In case of a successful hire, we'll provide you with a bonus!
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