ABOUT COMPANY

Soft Serve Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.
We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB In Bev, Unilever, JDE, Pepsi Co, Henkel, and others.
Soft Serve Business System’s ideal candidate is able to share the values of the company and become a reliable partner for the team.

REQUIREMENTS

• Understanding implementation and support processes of different software or previous experience in technical support (CRM or ERP systems)
• Basic knowledge of SQL/DB
• Fluent in Ukrainian and at least an Intermediate strong level of English
• Good verbal and written communication skills
• Stress resistant, responsible, and attentive to details person
• Mature in research
• Advanced troubleshooting and multi-tasking skills
• Willingness to work in a team and study
• Skills in working and understanding technical documentation

RESPONSIBILITIES

• Implementing the company’s software products, installation, configuration, and user training
• Working with MS SQL databases (working with data), and Data dashboards (OLAP cubes, Power BI, etc.)
• Providing technical support for software products, analyzing and resolving incidents (system errors, data exchange errors, etc.)
• Researching and provisioning of solutions to different issues
• Consulting customers on the configuration of the company’s software products
• Working with customer requests in the support system
• Participating in internal and external project works
• Upgrading and testing software

WILL BE A PREFERENCE

• Experience in the implementation and support of CRM or ERP systems

Soft Serve is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with Soft Serve.