Upper-Intermediate (B2) English level and above.
CRM systems knowledge (e.g.: Zendesk, Freshdesk, etc.).
Basic understanding of billing processes and payment systems.
Result-oriented and striving for self-improvement.
Multitasking and a willingness to learn.

Nice to have:
At least 6 months of experience in customer support/billing will be an advantage.

Respond to customer inquiries via email or chat. React to reviews (Google Play, App Store).
Process and manage customer refund and cancelation requests according to company policies.
React to chargeback alerts, and participate in the chargeback disputing process.
Recognize when issues need to be escalated to senior team members or other departments for resolution.
Assist in implementing new processes or tools to improve customer service and billing efficiency.

Salary based on the results of the interview.
Flexible schedule.
Ability to work completely remotely.
Paid vacation, sick leave.
Participation in conferences and seminars organized by Netpeak Group.
Compensation of 50% of the cost of participation in external educational events.
Compensation of 50% of the cost of English language courses.
50% coverage of medical insurance, as well as 50% of the costs of psychotherapy, dental care, and sports.
Individual and group work with a corporate psychologist.
Corporate events and entertainment, both at the level of the entire Netpeak Group and more locally, at the level of Kiss My Apps. We will resume these traditions as soon as it is possible and safe for everyone.
We provide convenient equipment regardless of the work format.

Also matters: