Ukraine Job Openings
Capgemini Engineering
Junior Systems Engineer (Ukraine)
November 14, 2024
- 1st and 2nd level Helpdesk for local and remote user assistance & support (Group IT supported hardware, software, applications, tools, and processes);
- Onsite (hands and feet) support contact for Projects, Service Desk, and other Group IT teams;
- Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems, etc.);
- Service Now call registration;
- Hardware break fix and maintenance;
- Paperwork for asset & finance management;
- PC preparations following our standard install & configuration procedures;
- PC and PC supply provisioning, startup training to new users;
- Work in shifts during regular office opening hours;
- Occasionally or exceptionally work outside office opening hours;
- Travel to other office locations if required;
- Apple Mac OS knowledge is a plus.
- Help Desk Experience (experience of at least 6 months is a plus);
- LAN Basic Knowledge;
- Operating Systems;
- PC Proficiency;
- Software Maintenance;
- Internet security and data privacy principles;
- Average knowledge of English (spoken and written).
- Soft skills:
- Curiosity;
- Problem solving;
- Customer service;
- Verbal face to face/remote, and written communication skills to interact with users and peers of various technical levels;
- Ease to use communication tools like Phone, Teams, Skype, emails;
- Quality focus;
- Outstanding organizational, time-management and prioritisation skills.
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