Ukraine Operations

• Coordinates UKR My Scan Apps Panel activity, enforcing compliance with given and received deadlines.
• Concerned with Panel households' maintenance: solutions and methods for maintenance, measures to increase the degree of satisfaction, stimulation of communication in both directions, qualitative knowledge of Panel households.
• Manages and numerically maintains the sample for the study (4000 households, ± 10%).
• Actively participates in the meetings regarding the establishment of the households selection criteria, demographic questionnaires modification and updating the used materials.
• Requests the recruitment of household for the panel needs through CPS Ukraine resources according to the specified quotas.
• Searches, proposes, and evaluates new methods to stimulate panel member recruitment.
• Concerned with Panel households' maintenance: solutions and methods for maintenance, measures to increase the degree of satisfaction, stimulation of communication in both directions, qualitative knowledge of Panel households.
• Initiating a process of changing the mentality towards the Panel household - treating it as a Panel customer (resolving grievances, implementing suggestions, etc.).
• Ensures that the annual socio-demographic data are correctly updated and submitted on time - the final form of the field "references" at the beginning of each year.
• Prepares reports and informs bimonthly about the structure of the sample.
• Ensures that all communication channels with households are used to their maximum potential – Hot line, e-mail (info_ihs), Panel website, social media, etc.
• Prepares the monthly reports and informs the households correctly and on time about the points accumulated, ensuring support in solving the problems.

• Sets objectives for the whole team ensuring that staff members comply with company policies and procedures.
• Is involved in the processes of recruitment, training, motivation, and training of UKR CPS employees.
• Performs performance evaluation of subordinate employees and provides feedback whenever necessary.
• Presents training and development opportunities to employees within the team and beyond, according to the development plan.

• Establishes and achieves business and profit objectives (realization and achievement of the mission and objectives of the managed business unit)
• Calculate and estimate the budget for the rewards of the Panel households.
• Transmits and requests information to/from Administrative, Accounting, Reception, etc.

• Bachelor's degree.
• 3+ years of experience in panel management or quantitative market research project management.
• Comprehensive project management skills.
• Team management and delegation skills.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office suite.