Job Summary

What you will do

• Act as our main contact for customers & market companies for parts orders and inquiries.
• Respond to incoming orders and aid queries by phone and e-mail.
• Execute order administration tasks in SAP’s ECC and CRM and other internal tools & systems.
• Follow-up on orders, service level agreements and other key measurements.
• Assure that transport to each customer is done at the right time, and at the lowest cost.
• Work in close cooperation with the European market companies & other internal departments.
• Continuously build and use your network of Tetra Pak colleagues & external partners for support.

We believe you have

• You are a person that is result-oriented and service-minded.
• You have no problem working on various tasks at the same time.
• Your work is highly structured, ensuring accuracy on a detailed level.
• You can work independently but you are also a team player and enjoy collaborating with your teammates and other teams to solve work tasks in the most efficient way. Furthermore, customer service being your leading star.
• Relevant post-secondary education.
• Great experience of working with customer service and administrative tasks.
• Good knowledge of the Microsoft Office package.
• Experience of working with SAP’s CRM or ECC is a plus.
• Excellent communication skills