United Arab Emirates-Dubai-Dubai | Full-time | Permanent | Mixed Shift

• Training Design & Journey Skills: Designing and collating comprehensive training journeys for different layers of the organization
• L&D Specialization: Specialized in Training and L&D functions or experience in a matrix corporate structure
• Technical Skills & Technology Proficiency: Excellent technical expertise and ability to leverage technology & training authoring tools like Articulate, Adobe and I-Springs for example to create digital content

Responsibilities:
Training Administration:

• Oversee and manage internal training systems, including LMS, digital platforms, and Global Learning Portals.
• Leverage technology to generate comprehensive reports on training effectiveness and budget utilization.
• Facilitate Training Needs Analysis (TNA) sessions, gather feedback and translate insights into actionable training initiatives.
• Maintain comprehensive training records and manage L&D mandatory licenses, ensuring timely renewals.
• Manage logistics for training events, workshops, and room bookings, collaborating effectively with relevant departments.
• Champion initiatives to elevate the L&D function through internal marketing and communication channels.

Training Design:

• Conduct comprehensive TNAs to identify performance gaps and design targeted training programs that address specific needs.
• Spearhead the L&D digital transformation by crafting engaging and impactful face-to-face, e Learning, virtual, and instructor-led programs.
• Utilize multimedia authoring tools and learning technologies to create end-to-end training content that is both informative and interactive.
• Develop and disseminate pre and post-training resources to enhance knowledge retention and application, including interactive infographics, situational simulations, and videos.

Training Programs Delivery:

• Facilitate diverse training programs, including DHL Express global programs, cross-functional training, internally developed soft skills and leadership workshops, asynchronous courses, roadshows, and bite-sized learning modules.
• Manage and deliver the induction process for new joiners, collaborating closely with the recruitment team to ensure a smooth onboarding experience.
• Partner with the L&D manager to design and update the digital "Know-How" orientation programs.

Programs Evaluation, Effectiveness, and Advancing ROI:

• Conduct rigorous evaluations for completed internal training programs to assess effectiveness and measure ROI, using effective evaluation models such as Kirkpatrick Levels 1-4 and identify areas for improvement.
• Collaborate with operational leaders to evaluate the transfer of learning from training to on-the-job performance, utilizing enhanced KPIs for validation.
• Guide employees in aligning their behaviors with global development program attributes, fostering personal and professional growth.
• Coach and mentor staff and managers on implementing L&D interventions, maximizing the impact of training initiatives.

Key Capabilities:

• Demonstrated experience in instructional design, customized training interventions, digital content creation, innovation, and agile project management.
• familiar with and able to use digital content software like Articulate Storyline 360, Adobe Captivate, Elucidate, i Spring, Lectora Inspire and Isotropic
• Ability to work independently and manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with the ability to confidently interact with all levels of management.
• Strong attention to detail and commitment to delivering high-quality work.
• Flexibility, adaptability, and a strong sense of self-motivation and reliability.

Technical Skills and Qualifications:

• Minimum three years of experience in HR learning and development/training or as a field trainer in the GCC market.
• Bachelor's degree in Human Resources; Master's degree preferred.
• HR/training qualification (CIPD, SHRM or equivalent), familiarity with digital content creation software, and Coaching experience/certificate.
• Recognized training/assessing/IQA qualifications (i.e. C&G, PTLLS, TAQA, A1/D32/D33)
• Instructional design knowledge and familiarity with digital content software and with test administration and psychometric tools
• Proficiency in developing interactive virtual and self-paced L&D content using multimedia authoring tools and learning technologies.
• Proven expertise in designing and delivering engaging and effective training programs across various modalities.
• Strong command of Microsoft Office suite modern computer packages, e Learning techniques, and LMS systems.
• Familiarity with assessment center design and administration is a plus.
• Excellent English language communication and interpersonal skills; Arabic language is an advantage.