RSPCA APPLICATION MUST BE COMPLETED-EMAIL INFO@RSPCASOUTHPORT.CO.UK FOR APPLICATION
A. MAIN JOB PERAMETERS
JOB TITLE: - Animal Care Assistant/Receptionist
LOCATION: - RSPCA Southport Ormskirk & District Animal Centre
ACCOUNTABLE TO: - Business Manager
B. OVERALL PURPOSE OF THE JOB
To provide care and rehabilitation for cats & dogs within the Animal Centre, many coming from neglectful & abusive homes.
To provide front of office reception services, establishing good customer relations and maintaining related administrative procedures when needed.
Please note, reception work is only required when cover is needed for our full time receptionist. The main focus of this role will be working with our animals.
C. PRINCIPAL RESPONSIBILITIES
To have responsibility and to assist management and other staff & volunteers to maintain the following:

• Cleaning / hygiene
• General Care
• Approach, handling, restraint
• Exercise
• Coat Care
• Routine Health - monitor physical condition
• Monitor behavioral patterns
• Assist with Vaccination and worming procedures
• Administer treatments and medications
• Observation and Reporting
• Feeding / watering
• Assist with Fund-Raising Events
• Record keeping
• Public relations, customer care and administration
• Health and Safety, including risk assessment
• Security &Maintenance
• Other

To maintain and operate effective reception services, use the Branch’s Animal Welfare Management System (Anilog) and ensure that Branch website(s) and Social Media pages are kept up to date. Working with the Business Manager and other staff, you will complete the following duties:

• Undertake reception duties and deal with members of the public, national RSPCA staff and volunteers.
• Booking in & out of animals and updating Anilog.
• Ensure the smooth running of the Centre shop / operation of till and maintaining records.
• Recording, storage and retrieval of reception records.

· Use a variety of software packages including Microsoft Word & Excel.
· Order Animal Centre supplies.
· Clean the Reception Building (including Ladies’ and Gent’s Toilets).
D. General
· Answerable to both the Business Manager & Animal Care Manager.
· To attend any training courses as required.
· To ensure compliance with RSPCA standards / policies.
· Observe all Health & Safety instructions and procedures.
· Ensure that all areas are secure and the need for repairs & maintenance is reported.
· To undertake any other duties commensurate with the job and as requested.
EXPLANATION
1. Cleaning and Hygiene
Clean, disinfect and maintain, to a standard of cleanliness set by management, all animal accommodation, isolation and exercise areas; food preparation, laundry, storage, treatment and destruction facilities. This might also include reception, offices, stores, staff facilities including toilets and outside areas.
2. General Care
Attend to the needs of the individuals, including:-
Exercise
Coat Care/grooming
Administration of first aid, treatments and medications as directed
Assist with the humane destruction of animals, including carcass disposal
3. Observation and reporting
Assist with the inspection and or treatment of animals by a Veterinary Surgeon, or other authorised person at the Animal Centre.
Carry out checks on animals, including the taking of temperature and inspection of eyes, ear, nose and throat for signs of infection or abnormality.
Report any abnormalities to Animal Care Supervisor or Management.
4. Feeding and Watering
Following instructions as laid down by management, prepare and provide food and water for all animals in the establishment.
5. Micro-chipping & Fund Raising Events
Taking part in the arranging of micro chipping events, micro-chip implantation and completion of micro-chip records. Providing instruction in pet restraint when appropriate to members of the public. Taking part in fund raising activities being undertaken by the branch as directed by the Animal Care Manager and Branch Manager. For example, Fun Dog shows and Paws in the Park.
6. Record Keeping
Maintain records, registers and statistics as required by management. Use of Branch computer systems to record any of records maintained in the day to day duties of the post.
7. Customer care and administration
· Attend to the needs of the client/customer/general public.
· Liaise with colleagues in other departments/RSPCA Branch workers/volunteers.
· Assist with ordering, stock rotation, presentation, sales and stocktaking.
· Complete documentation relating to acceptance and release of animals.
8. Volunteers
Assistance in volunteer induction, training and daily supervision.
9. Health and Safety, including Risk Assessment
Procedures as laid down in the Health and Safety manual are to be observed in all
aspects of work.
10. Security & Maintenance
Make sure building/exercise areas are secure, check before work commences and when work finishes. Report any faulty equipment, lighting, heating, ventilation equipment, etc to the appropriate authority within the establishment.
11. Other
Assistance at fundraising events at the Animal Centre or in the Branch’s Area.
Any other duties as directed from time to time by the Business Manager or Animal Care
Manager, which may include assisting in the care of any other species in the care of the
Animal Centre.
To receive training as required including the attendance at relevant training courses
either on or off the site.
RSPCA APPLICATION MUST BE COMPLETED-EMAIL INFO@RSPCASOUTHPORT.CO.UK FOR APPLICATION
Job Types: Full-time, Permanent
Pay: £11.44 per hour
Expected hours: 38.75 per week
Benefits:

• Free parking
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Weekend availability

Education:

• A-Level or equivalent (required)

Experience:

• Animal care: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 30/10/2024
Reference ID: ACA/R 2024